Manager - Call Operations

November 19

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Centerfield

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤝 B2B

💰 $136M Debt Financing on 2017-02

Description

• Hi, We're Centerfield. • Supercharged customer acquisition. Centerfield delivers outcome-based digital marketing solutions and personalized omnichannel experiences for the world’s leading brands. Powered by our proprietary Dugout platform, Centerfield acquires customers at scale for leading residential service, insurance, e-commerce, and B2B brands. Centerfield’s digital experiences and digital brands, such as Business.com and BroadbandNow.com, reach more than 150 million in-market shoppers annually. Centerfield is headquartered in Silicon Beach and is proud to be recognized by Built in LA as a Best Place to Work in Los Angeles.

Requirements

• Bachelor’s degree preferred. • 5+ years of experience in call center analytics, product, or technology • Minimum of 3 years of experience in call center management or operations, with a proven track record of optimizing call routing or outbound dialing. • A passing fluency in SQL or coding queries • A never-finished drive for continual improvements in efficiency and product quality • Strong understanding of call center technologies, dialers, CRM systems and metrics. • Strong analytical and problem-solving abilities.

Benefits

• Competitive salary + semi-annual bonus • Unlimited PTO – take a break when you need it! • Industry leading medical, dental, and vision plans + generous parental leave • 401(k) company match plan – fully vested day 1 • Award winning culture & unprecedented team spirit (featured in LA Business Journal & Built In LA) • Paid charity and volunteer days (local mentor programs, adopt a pet, beach cleanup, etc.) • Career growth – we enjoy promoting from within!