VP of Field Service and Implementation

October 12, 2024

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Daniels Health

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Daniels Health is a company that specializes in providing medical waste disposal solutions. With over 20 years of experience, Daniels Health is an industry leader in sustainable container design and robotic washing technology, focusing on safety, infection control, and environmental sustainability in healthcare settings. Their comprehensive waste management services include disposal solutions for medical waste, sharps, chemotherapy, pharmaceutical waste, and hazardous substances. Serving a wide range of healthcare facilities, from small clinics to large hospitals, Daniels Health is committed to minimizing risk, enhancing safety, streamlining processes, and ensuring compliance with regulations while promoting environmental sustainability.

Reusable Sharps Containers • Healthcare Education • Clinical Safety Devices • Healthcare Waste Expertise • Infection Control Solutions

501 - 1000 employees

Founded 1999

⚕️ Healthcare Insurance

📋 Compliance

📋 Description

• Lead, mentor, and develop high-performing Field Service and Implementation teams that value proactivity and exceptional service • Drive organizational activities to accomplish measurable business improvements that enhance service standards, operational efficiency, and customer satisfaction • Oversee day-to-day field service operations to ensure optimal performance and service quality • Develop and manage the Field Service and Implementation budgets, ensuring effective allocation of resources and cost control to ensure financial targets are met and cost savings opportunities are identified • Act as the primary point of contact for escalated issues and ensure timely resolution • Develop and implement risk management strategies and contingency plans associated with Field Service and Implementation operations • Collaborate with the Sales and Operations to support the national growth and account management strategy • Manage any employee relations matters as necessary including but not limited to employee altercations, timekeeping issues, policy violations, etc. • Oversee service schedules and ensure everything is in accordance with existing customer needs and team availability • Identify and implement process improvements to enhance efficiency, reduce costs, and improve service quality • Ensure consistent training for all Field Service staff is provided nation-wide • Facilitate routine check-ins with customer staff to ensure exceptional service. Intervene to resolve any issues for any identified problems at the facility or site level • Monitor customer stock and perform ward walks and site assessments as needed to ensure optimal functioning at site level • Is readily available for servicing emergencies • Support the development and refinement to Customer Implementation pre-planning processes • Develop strategies to efficiently address the peaks and valleys or Customer Implementation staffing requirements • Assist with Customer Installs as needed

🎯 Requirements

• 10+ years of experience in service operations, with at least 5 years in a senior leadership role (healthcare industry advantageous) • Proven track record of driving operational excellence and customer satisfaction. • Self-motivated, self-directed, problem solver with superior communication and interpersonal skills • Excellent strategic thinking and commercial aptitude • Ability to manage budgets and financial performance • Ability to see the big picture as well as the details (being a hands-on strategic leader) • Dedication to support the team in working weekends and holidays when necessary • Ability to multi-task and perform under pressure in a fast-paced (but fun) environment • Exceptional ability to establish and maintain relationships with internal staff, customers and third-parties