Junior to Mid-Level Account Manager, Arabic speaking

December 7

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DataEQ

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤖 Artificial Intelligence

☁️ SaaS

🏢 Enterprise

Description

• Retain existing client base • Ensure that client renewals and RFPs are processed timeously • Build a solid network of contacts in each client organisation • Uncover key issues in client organisations that our data can be used to solve • Ensure that our data is understood and used widely across client organisations • Consult with clients to generate better insights and identify opportunities for data utilization • Upsell existing client base alongside the international sales team • Identify key areas of growth within your current client base and your focal industries • Increase current client revenue against a growth target • Ensure that the use of our solutions is fostered in varying teams within your client organisations and is used by a multitude of users and budget holders • Manage day to day client queries • Assist clients with any day-to-day queries including technical support • Ensure the smooth running of the products and solutions your clients are subscribed to • Help clients get as much value as possible out of our data, whether through building dashboards, talking the clients through insights, or training the clients on DataEQ’s platforms • Manage client expectations • Internal stakeholder management and administration • Setting clear client forecasts & upsell plans across your portfolio • Drafting cost estimates and proposals • Supporting finance on resolving any overdue payments • Brief the analyst team on reporting requirements and ensure that completed reports reflect client requirements; check reports for errors before sending them off to clients; manage client change requests

Requirements

• A tertiary qualification • 3+ years experience in a client service role • Outstanding communication skills in writing and in person in both Arabic and English • Flexibility in working hours in order to support Middle Eastern time zones • Able to travel locally and/or internationally as required • Proficiency in MS Word, PowerPoint, and Excel is essential, and you would need to be comfortable learning and navigating new web-based software applications • Analytical problem solving and attention to detail • The ability to work flexibly in a fast-paced, performance-orientated environment • A curious, always learning personality • Excited by the scale and potential of the DataEQ vision • Target-driven, determined and energetic • A collaborative colleague who builds strong relationships internally as well as externally • An exceptional relationship builder and excellent at getting things done

Benefits

• Market related remuneration packages (including generous commission structures for our client-facing team members) • Regular company status meetings to ensure everyone is aligned and working towards the same purpose • Long-term service compensation after 5 years and 10 years • Fully remote work environment with access to co-working space • A solid work from home set up, which includes a contribution to your WIFI expenses • Personal development budget • Bi-monthly team socials