Senior Account Manager

October 20, 2024

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DataEQ

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DataEQ is a pioneering data as a service company, specializing in structuring social data through the integration of artificial intelligence and human oversight. This approach enables DataEQ to provide powerful insights into customer experience, customer service, governance, risk, and reputation management. The company offers solutions geared towards optimizing customer journeys, improving service response times, and protecting organizational reputation by identifying critical social media conversations in real time. Trusted by leading global organizations, DataEQ's technology underpins a comprehensive strategy aligning market conduct, risk management, and ESG frameworks.

51 - 200 employees

🤖 Artificial Intelligence

☁️ SaaS

🏢 Enterprise

📋 Description

• Retain existing client base • Ensure that client renewals are processed timeously • Complete relevant RFPs and RFQs where required • Build a solid network of contacts in each client organisation • Uncover key issues in client organisations that our data can be used to solve • Ensure that our data is understood and used widely across client organisations • Consult with clients to generate better insights and identify opportunities for data utilization • Upsell existing client base • Create a clear strategy for the growth of your current client base and your focal industries • Ensure that your clients are getting as much value out of our data as possible • Ensure that our data is pushed into varying teams within your client organisations and is used by a multitude of users and budget holders • Manage day-to-day client queries • Assist clients with any day-to-day queries • Ensure the smooth running of your clients’ Analyse and Engage accounts • Help clients get as much value as possible out of our data, whether through building dashboards, talking the clients through insights, or training the clients on Analyse and Engage • Brief the analyst team on reporting requirements and ensure that completed reports reflect client requirements • Check reports for errors before sending them off to clients • Manage client change requests • Manage client expectations • Internal stakeholder management and administration • Manage Account Managers (where applicable) and this will include hiring, onboarding, upskilling, strategising with, and setting KPIs for Account Managers • Setting clear client forecasts & upsell plans across your portfolio • Drafting cost estimates and proposals • Supporting finance in resolving any overdue payments

🎯 Requirements

• A tertiary qualification • 3+ years experience in a similar role • Proficiency in MS Word, PowerPoint, and Excel is essential • Analytical problem-solving and attention to detail • Outstanding communication skills in writing and in person • The ability to work flexibly in a fast-paced, performance-orientated environment • A curious, always learning personality • Target-driven, determined and energetic • A collaborative colleague who builds strong relationships internally as well as externally • Able to travel locally • Arabic fluency a plus but not a pre-requisite

🏖️ Benefits

• Generous annual leave • Market related remuneration packages (including generous commission structures for our client-facing team members) • Regular company status meetings to ensure everyone is aligned and working towards the same purpose • Paid sabbatical after 5 years of service • Paid optional co-working space • Meeting-free days • A solid work from home setup, which includes a contribution towards your wifi expenses • Optional Pension Fund, Medical Aid and Group Life • Annual company retreat • Personal development budget • Monthly team socials