Senior Account Manager
October 20
Description
• Retain existing client base • Ensure that client renewals are processed timeously • Complete relevant RFPs and RFQs where required • Build a solid network of contacts in each client organisation • Uncover key issues in client organisations that our data can be used to solve • Ensure that our data is understood and used widely across client organisations • Consult with clients to generate better insights and identify opportunities for data utilization • Upsell existing client base • Create a clear strategy for the growth of your current client base and your focal industries • Ensure that your clients are getting as much value out of our data as possible • Ensure that our data is pushed into varying teams within your client organisations and is used by a multitude of users and budget holders • Manage day-to-day client queries • Assist clients with any day-to-day queries • Ensure the smooth running of your clients’ Analyse and Engage accounts • Help clients get as much value as possible out of our data, whether through building dashboards, talking the clients through insights, or training the clients on Analyse and Engage • Brief the analyst team on reporting requirements and ensure that completed reports reflect client requirements • Check reports for errors before sending them off to clients • Manage client change requests • Manage client expectations • Internal stakeholder management and administration • Manage Account Managers (where applicable) and this will include hiring, onboarding, upskilling, strategising with, and setting KPIs for Account Managers • Setting clear client forecasts & upsell plans across your portfolio • Drafting cost estimates and proposals • Supporting finance in resolving any overdue payments
Requirements
• A tertiary qualification • 3+ years experience in a similar role • Proficiency in MS Word, PowerPoint, and Excel is essential • Analytical problem-solving and attention to detail • Outstanding communication skills in writing and in person • The ability to work flexibly in a fast-paced, performance-orientated environment • A curious, always learning personality • Target-driven, determined and energetic • A collaborative colleague who builds strong relationships internally as well as externally • Able to travel locally • Arabic fluency a plus but not a pre-requisite
Benefits
• Generous annual leave • Market related remuneration packages (including generous commission structures for our client-facing team members) • Regular company status meetings to ensure everyone is aligned and working towards the same purpose • Paid sabbatical after 5 years of service • Paid optional co-working space • Meeting-free days • A solid work from home setup, which includes a contribution towards your wifi expenses • Optional Pension Fund, Medical Aid and Group Life • Annual company retreat • Personal development budget • Monthly team socials
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