Customer Service Representative - Italian

6 days ago

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David Kennedy Recruitment Ltd.

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David Kennedy Recruitment Ltd is a distinguished virtual recruitment consultancy with a global presence spanning more than 40 countries. The company specializes in delivering exceptional recruitment services internationally, utilizing an innovative approach to seamlessly connect candidates and clients. With over 150 staff operating across five continents and conducting business in more than 32 languages, David Kennedy Recruitment Ltd focuses on exceeding the expectations of both clients and candidates, offering multilingual and executive search services, competitor analysis, and relocation assistance to ensure a comprehensive recruitment experience.

11 - 50 employees

Founded 2018

🎯 Recruitment

👥 HR Tech

🏢 Enterprise

📋 Description

• Handle inbound calls to assist customers with inquiries. • Sell products tailored to customer needs. • Cross-sell and upsell products and associated products. • Provide customer support for post-booking and booking management. • Support travel agents with bookings and ensure smooth booking management. • Offer comprehensive customer information on destinations, boats, documentation, pricing, and other related inquiries.

🎯 Requirements

• Native / fluent in Italian (C2) both verbal and written. • Fluent in English (minimum B2 level). • Previous experience in customer service or sales, preferably in the travel or hospitality industry. • Strong communication skills with the ability to engage and build rapport over the phone. • Ability to manage multiple inquiries and provide accurate information efficiently. • Experience in upselling and cross-selling products or services. • Customer-focused mindset with a commitment to delivering high-quality service. • Proficiency in booking systems or travel management tools will be considered as an advantage. • Strong attention to detail and problem-solving mindset. • Ability to effectively communicate, both written and verbally. • Ability to multitask in fast paced environment.

🏖️ Benefits

• Opportunity to work with a leading global travel & tourism brand. • Competitive salary with performance-based incentives. • Professional growth opportunities within the BPO industry. • Collaborative and supportive work environment. • Access to exclusive travel perks and discounts. • And many more!