Customer Support Representative - Slovenian

March 21

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David Kennedy Recruitment Ltd.

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David Kennedy Recruitment Ltd is a distinguished virtual recruitment consultancy with a global presence spanning more than 40 countries. The company specializes in delivering exceptional recruitment services internationally, utilizing an innovative approach to seamlessly connect candidates and clients. With over 150 staff operating across five continents and conducting business in more than 32 languages, David Kennedy Recruitment Ltd focuses on exceeding the expectations of both clients and candidates, offering multilingual and executive search services, competitor analysis, and relocation assistance to ensure a comprehensive recruitment experience.

11 - 50 employees

Founded 2018

🎯 Recruitment

👥 HR Tech

🏢 Enterprise

📋 Description

• Communication via incoming telephone, emails and chat with customers in order to solve their issues or inform them about the features of the products. • Customer Order Management. • Secure and deepen client retention, contribute to excellent customer support. • Secure that all complaints are being recognized, recorded confirmed, and solved effectively. • Proactively propose ways to improve the processes. • Adhere to given processes and procedures. • Update the database of customers and document activities. • Reporting the most common issues to the support team for further escalations.

🎯 Requirements

• Native / fluent in Slovenian both verbal and written. • Good command in English (minimum B2 level). • High school diploma or an equivalent. • Excellent customer service and relationship building skills. • High motivation and enthusiastic approach, self-organized. • Ability to work in a fast-paced organisation. • Good numerical and reasoning skills.

🏖️ Benefits

• Possibility to work remotely within Romania, after 6 months, work from Slovenia for 5/6 months with the Project Manager’s approval, and then return to Romania. • Transportation coverage • Attractive remuneration package • Signing bonus (paid in 12 installments) • Holidays: 20 days/year and an extra day after a year • Contract for undetermined period • Fully paid training • Comprehensive relocation support including 6 months accommodation • Meal tickets (30 RON/day) – approx 150 EUR net/month • Private medical package • Internal development opportunities • Discounts with partners • Gympass monthly subscription • Employee assistance/wellbeing program subscription