Quality Assurance Engineer

November 7

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DaVita Kidney Care

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Kidney Care • Dialysis • healthcare

10,000+

💰 Post-IPO Debt on 2021-02

Description

• Responsible for E2E QA and UAT for multi-channel campaigns, including Email, SMS, Landing Pages and IVR. • Develop and execute comprehensive test plans, test cases, and test scripts for digital campaigns, including Email, Landing Pages, SMS and IVR. • Conduct thorough manual and automated testing to verify the functionality, performance, and user experience of E2E campaign elements. • Collaborate with business strategists, designers, data engineers, and development teams to understand campaign requirements and identify potential risks and issues. • Identify, document, and track defects, ensuring timely resolution and retesting as needed. • Analyze test results and provide actionable insights to improve campaign effectiveness and user engagement. • Perform regression testing to ensure that updates or changes do not negatively impact existing campaigns. • Maintain detailed documentation of testing processes, results, and best practices for continuous improvement. • Help troubleshoot issues and provide solutions to ensure timely resolution. • Develop and manage QA metrics to track quality assurance performance, identifying trends and areas for improvement in campaign accuracy and delivery. • Stay updated on industry trends, tools, and best practices in quality assurance. • Collaborate with business and technical teams to identify areas for process improvements. • Create user guides and training materials for team members on quality assurance practices. • Participate in cross-functional meetings to communicate testing results and insights.

Requirements

• Bachelor’s degree or relevant experience. • Proven experience in quality assurance, specifically in digital campaign testing. • Familiarity with digital platforms (Salesforce, Data Cloud, Marketing Cloud, GCP, etc.) and their functionalities. • Strong analytical skills and meticulous attention to detail. • Excellent communication and collaboration skills, with the ability to work effectively across teams. • Experience with automated testing tools and methodologies is a plus. • Understanding of Agile methodologies and project management tools (e.g., JIRA, Xray) is a plus.

Benefits

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out • Support for you and your family: Family resources, EAP counseling sessions, access Headspace ® , backup child and elder care, maternity/paternity leave and more • Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.