Business Systems Analyst - QA Specialist

November 5

Apply Now

Receive Emails with Similar Jobs

Voyage Advisory

WebsiteLinkedInAll Job Openings

Contact Center • Customer Experience • Back Office • Customer Care • Customer Service

11 - 50

Description

• Our consultancy is looking for highly motivated and talented Business Systems Analysts / QA Specialists. • This is an entry-level position. • Ideal candidates would possess 3-5 years of business systems analysis / quality analysis experience with an emphasis on CRM experience (Microsoft Dynamics preferred) and some QA/testing experience. • Candidates should possess critical thinking and leadership skills, including experience with implementation projects. • This person should have the ability to identify opportunities for process improvement. • Candidates should have strong interpersonal skills, superior oral and written communication skills, a client service focus, as well as the ability to develop recommendations and implement complex solutions in a fast-paced environment. • Experience in an insurance environment would be helpful. • PRIMARY RESPONSIBILITIES Creation of presentations and reports for clients based upon analysis findings including recommendations for short- and long-term improvement. • Review of subjective and objective operational information through a process of management interviews. • Facilitate client workshops and interviews to better understand, define and document requirements. • Write user stories and use cases to document the requirements uncovered during workshops and interviews with clients. • Analysis of client financial and operational data. • Work with client to perform business process modeling activities to help operationally focused software implementations. • Work on new software implementation projects related to policy admin implementations.

Requirements

• Bachelor's degree in a relevant field. • Previous BA experience, including requirements gathering and documentation. • QA testing experience. • CRM experience (Microsoft Dynamics preferred). • Familiarity with insurance terminology and concepts. • Understanding of software development lifecycle (SDLC). • Process modeling with an eye toward identifying potential operational improvements. • Strong facilitation skills, and solid verbal and written communication skills. • Agile and Waterfall experience preferred. • Strong Word and PowerPoint skills. • Strong Excel skills, including familiarity working with a large dataset and getting useful insights out of it. • Strong relationship building between internal customers, vendors and employees. • Client-facing experience. • Any insurance certificates (AU, CPCU), preferred. • Experience working in the insurance industry preferred.

Benefits

• health • dental • vision • life • disability • vacation • 401(k) with company match