Senior Technical Support Engineer-East Coast

September 6

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Description

• Help customers succeed with Ditto as a Senior Technical Support Engineer. • Advocate for customers’ needs, debug problem reports, and escalate issues as needed. • Be a technical expert for our SDK and Cloud platform, the last line of defense. • Partner with engineering to resolve issues and communicate incident status to customers. • Write knowledge base articles to enable customers to quickly resolve problems. • Aim for the highest customer satisfaction possible. • Participate in a rotation for 24x7 coverage for emergencies.

Requirements

• Have 5+ years of experience in technical support engineering or software engineering roles. • Earned a Bachelor’s degree in Computer Science or similar experience. • Customer-facing soft skills including active listening, customer empathy, and expectation-setting. • Ability to read and follow code and GitHub commits to understand recent changes • Excellent communication skills in English, both written and verbal, are critical as you will need to explain complicated topics to developers with diverse backgrounds. • Broad technical understanding of mobile devices, cloud computing, and networking. • You prefer short projects where you can go deep and chase a problem down vs. building long-term solutions over many months. • Detailed technical understanding in one of the following areas: SQL, Cloud computing, or Distributed databases.

Benefits

• Competitive salaries • Stock options • Medical, dental, vision, life, and disability coverage • Flexible spending account (FSA) • Flexible vacation policy • 401(k) plan