Deel
Payment Services • independent contractors • remote hiring • remote work • financial service
1001 - 5000
💰 $50M Venture Round on 2022-05
Associate Customer Success Manager
October 8
Deel
Payment Services • independent contractors • remote hiring • remote work • financial service
1001 - 5000
💰 $50M Venture Round on 2022-05
Description
• The Customer Success Manager is the main POC of the client throughout the client experience cycle. • CSM’s provide advice on structuring internal processes to drive growth while using Deel's product adoption. • Clients are Tier 3 clients, managing up to 200 accounts.
Requirements
• Ideally 1-2+ years of experience within Customer Success • Has experience within a Regional/Global book of business • Experience in outreach campaigns & automation • Used to deal with escalations, or frustrating customers • Take good ownership & accountability • You speak, read and write in English and German fluently • You are based within EMEA timezone
Benefits
• Provided computer equipment tailored to your role • Stock grant opportunities dependent on your role, employment status and location • Additional perks and benefits based on your employment status and country • The flexibility of remote work, including WeWork access where available
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