Customer Service Representative
November 7
Description
• Join Delta Dental of Arizona's customer service team as a representative • Handle phone and electronic inquiries from members, dentists, and brokers • Provide accurate, timely information regarding coverage and claims • Document interactions and resolve inquiries using appropriate systems • Drive process improvement • Participate in required training
Requirements
• High school diploma or equivalent • Excellent communication and customer service skills • Minimum 1 year of phone or in-person customer-service experience • Preferred experience with CRM software • Basic knowledge of internet usage, MS Office Programs • Exceptional time management skills required • Ability to maintain strict confidentiality in accordance with DDAZ policies and HIPAA regulations • Knowledge of dental and insurance terminology and practices is preferred • Knowledge of insurance reimbursement practices, deductibles, coordination of benefits, explanation of benefits, and dental terminology/coding is desired • Customer service experience is a plus! • Spanish language skills are a plus • Ability to perform routine mathematical computations and calculations • Evaluate/interpret dental records and plan documents
Benefits
• Competitive compensation • Comprehensive benefits, including medical, dental, vision • 401(k) • Student loan assistance • Volunteer PTO • Flexible schedules • Collaborative culture
Apply NowSimilar Jobs
November 7
Sun Life
10,000+
Customer Service Representative for DentaQuest handling inquiries and providing information.
November 7
AdaptHealth
10,000+
Customer Service Specialist at AdaptHealth ensures patient service and equipment delivery.
November 7
AdaptHealth
10,000+
Customer Service Specialist for home medical equipment services at AdaptHealth.
November 7
AdaptHealth
10,000+
Customer Service Specialist for AdaptHealth's home medical equipment services.
