Customer Service Support Representative, Chinese Speaking
November 7
Description
• The Customer Service Representative interacts with customers to provide information in response to inquiries, concerns, and requests about products and services. • The CSR must project a professional company image and provide excellent customer service via various contact channels. • Responds to inquiries in a courteous manner. • Researches assistance requested and consistently provides accurate information. • Thoroughly documents all customer interactions. • Educates customers on eligibility, benefits, claims payment, and authorizations. • Provides direction on the usage of self-service tools. • Assists members in gaining access to care by locating a network dentist.
Requirements
• High School Diploma or Equivalent. • 2 years of experience in a high-volume customer service environment. • Proven professional verbal and written communication skills. • Ability to efficiently operate a computer and knowledge of Microsoft Office applications. • Strong organizational skills and attention to detail. • Ability to work alone and with a team. • Ability to learn quickly and adapt to a fast-paced production environment. • Cooperative, professional and effective interaction skills with co-workers, company staff and visitors. • Critical thinking and problem-solving skills. • Ability to tolerate repetitive work without compromising accuracy and service levels. • Required to attend additional training as requested/deemed necessary.
Benefits
• Excellent benefits and wellness programs to support well-being – mental, physical and financial. • Generous vacation and sick time. • Market-leading paid family, parental and adoption leave. • Partially-paid sabbatical program. • Medical plans. • Company paid life and AD&D insurance as well as disability programs. • Retirement and Stock Purchase programs to help build and enhance financial security including a 401(k) plan with an employer-paid match and employer-funded retirement account. • Flexible work environment with a friendly, caring, collaborative and inclusive culture.
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