Global Head of Trademark Renewal Operations
October 4
Description
• Lead, manage and support Trademark Renewals service performance on a global scale • Maintain the growth of the service’s profitability, with full responsibility for the service’s P&L and balance sheet • Apply transformational leadership to focus and develop the team along customer-centric, innovation- and value-based objectives • In alignment with the group's strategy, review and continuously adapt the service’s growth strategy • Enhance quality management by adapting and monitoring performance objectives, KPIs and OKRs • Develop a culture of innovation in the team about solution/product specifications, processes and technology and drive product development • Drive organizational development including digitalization to further enhance performance by continuous improvement efforts and optimized business processes • Promote corporate culture of trust and collaboration and focus on talent development in alignment with the company's core mission and values • Actively collaborate across the group's structure to capitalize on advantages of scale, cross-selling and technological innovation • Anticipate and report on managerial and operational risks • Develop valuable relationships with customers and other stakeholders and leverage strong commercial and managerial experience to engineer complex yet reliable B2B solutions • Act as an ambassador for the group and its core values across the group structure and external stakeholders
Requirements
• 10+ years of experience in senior management positions, preferably in the legal sector, ideally in the IP sector • Successful track record in building and developing high-performance, multi-cultural and multi-location teams • Profound understanding of customer servicing needs, both from a market perspective and from dialogue with customers. • Proven ability to translate Senior Leadership strategy into a strong value-building solution fit for change and sustainable growth • Familiarity with IP Management systems • Availability to travel • Proven entrepreneurial personality with an engaging trust-based leadership style as a role model with self-awareness and empathy, inspiration, encouragement, and empowerment of others • Excellent communication and team-building skills with a passion for developing people • Strong commercial acumen - high integrity and strong values - stress resilient - pro-active thinker and collaborative team player - strategic talent and structured approach to objectives, strategic execution, and tactical planning
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