Dental Intelligence Inc.
Dental Intelligence Inc. is a company that provides an all-in-one practice performance solution for dental practices across the nation. They offer a suite of tools and technologies designed to help dental practices manage and optimize their operations. The company's offerings include analytics for data-driven insights, patient engagement tools like online scheduling and 2-way communication, insurance management, and more. By helping practices streamline their scheduling, payment processing, and patient interaction, Dental Intelligence increases efficiency and productivity, resulting in increased production and patient satisfaction. Trusted by over 9,000 practices, they focus on enabling practices to grow while reducing administrative overhead through automation and actionable insights.
Dental Metrics • Analyst support • Dashboard • Dentrix Integration • Open Dental Integration
Director of Onboarding - Enterprise
March 24
Dental Intelligence Inc.
Dental Intelligence Inc. is a company that provides an all-in-one practice performance solution for dental practices across the nation. They offer a suite of tools and technologies designed to help dental practices manage and optimize their operations. The company's offerings include analytics for data-driven insights, patient engagement tools like online scheduling and 2-way communication, insurance management, and more. By helping practices streamline their scheduling, payment processing, and patient interaction, Dental Intelligence increases efficiency and productivity, resulting in increased production and patient satisfaction. Trusted by over 9,000 practices, they focus on enabling practices to grow while reducing administrative overhead through automation and actionable insights.
Dental Metrics • Analyst support • Dashboard • Dentrix Integration • Open Dental Integration
📋 Description
• The Director of Onboarding will report to the VP of Customer Success – Enterprise and Partner. • Responsible for leading a team of 5 Onboarding Specialists to ensure customer success. • Focused on ensuring >95% of customers achieve >70% utilization and graduate from onboarding in <60 days. • Own onboarding strategy, oversee execution, risk mitigation, and process standardization. • Ensure customers hit key milestones for onboarding success.
🎯 Requirements
• 8+ years in Customer Success, Account Management, or related roles, with 3+ years in a leadership position managing Onboarding. • Industry Knowledge: Experience in SaaS, with preference for dental or healthcare industry experience. • Leadership Skills: Proven ability to build, develop, and manage high-performing teams. • Onboarding Focus: Strong track record of driving customer retention and mitigating churn in Enterprise and Mid-Market segments. • Strategic Thinking: Demonstrated experience in developing and executing customer onboarding strategies to enhance retention and growth. • Analytical Skills: Data-driven mindset with experience in performance reporting and using metrics to inform decisions. • Communication: Excellent interpersonal and communication skills, with the ability to influence and collaborate across functions and manage up. • Education: Bachelor’s degree required; MBA or equivalent advanced degree is a plus.
🏖️ Benefits
• Flexible Time Off + 10 paid holidays • Competitive Medical, Dental & vision offerings, including free medical premiums for employees, with buy up plan options, AND we match your HSA contributions. • Company sponsored Life, Disability & AD&D • Mental Health support programs • Cellphone & Gym membership Discounts • 100% Paid Parental Leave • 401K Retirement savings plan with company match up to 5.5% + unlimited access to financial advisors. • Tuition Reimbursement program • Flexible work location: remote or hybrid, if local to Pleasant Grove, UT
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