Customer Implementation Consultant

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Deputy

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Make a difference to the lives of shift workers around the world

Intelligent Scheduling • Accountability • Attendance • Integration with Payroll • Compliance

201 - 500

Description

• Manage the end-to-end delivery and implementation of complex projects for Deputy’s largest enterprise customers • Act as a trusted advisor to customers by providing best practices and identifying areas of opportunity throughout the implementation process • Validate customer requirements discovered in the sales process through technical workshops and informational sessions with operational stakeholders • Define and communicate project plans with clearly defined timelines and deliverables • Collaborate with Solutions Architects to design custom solutions as needed to fulfill customer requirements • Engage CX Engineers and delivery partners to develop and deliver custom work in line with customer’s requirements and project timelines • Interpret and map customer’s business structure to the Deputy platform, optimizing for ease of use and performance • Proactively communicate with internal and external stakeholders regarding status updates, risks, and overall project health • Take a train-the-trainer approach, equipping customer with training sessions and materials to insure continued success • Collaborate with Support and Success teams to document the configuration, custom solutions, and key stakeholders from the account, insuring a smooth transition from Implementation into longer-term support

Requirements

• Proven ability to understand, define, and document deliverables, including but not limited to: requirements specifications, gap analysis, use case scenarios, acceptance testing, process maps, and data flow diagrams • Must have strong understanding of and experience with implementation cycles for both internally and externally managed initiatives • Solid history of establishing and meeting work schedules with limited time frames and under tight deadlines • Ability to understand and relate to both technical and non-technical project team members • Experience with enterprise SaaS applications • 1-2 Years of professional experience in delivery, implementation, or project management