Customer Success Manager - DACH - German speaking
3 days ago
Description
• We are seeking a proactive Customer Success Manager to drive our expansion in the DACH market with our cutting-edge SaaS solution. • In this role, you'll take ownership of key accounts, empower customers to become product experts, and collaborate with our Sales Team on upselling opportunities. • Develop and nurture strong relationships with customers and internal teams, fostering trust and long-term collaboration. • Ensure customer success by helping them fully leverage the potential of deskbird’s solutions. • Lead and manage customer projects, from planning through execution to ongoing support. • Organise and facilitate customer meetings, project kickoffs, and training sessions. • Partner closely with Sales and Account Management to identify growth and upsell opportunities within existing accounts. • Serve as the key point of communication between internal departments and customers, contributing to product improvement. • Customise and optimise customer systems to fit their specific needs. • Bring fresh ideas and strategies that align with deskbird's vision and values.
Requirements
• Minimum of 2 years' experience in a B2B customer success role, ideally within the SaaS industry. • Proven ability to quickly build trust with B2B clients, focusing on delivering business value. • A customer-first mindset, known for your empathetic and service-oriented approach. • Strong problem-solving abilities with a focus on practical, positive solutions. • Excellent interpersonal and communication skills to effectively collaborate with internal teams and senior management. • Native-level fluency in both written and spoken German, with strong proficiency in English.
Benefits
• Accelerate your career growth by joining Europe's leading workplace management software company. • Company-wide summit: We bring everyone in the company together in varying locations across Europe for a couple of days per year. • “Bursts”: We support you and your team to get together in one location whenever you need a face-to-face meeting. • Home office equipment: We are a remote-first company and we will support you financially in creating the home office environment that you need. • Co-working budget: Take a spot in a modern co-working space around your corner. • Learning and development: We support our employees’ future careers and education by offering a yearly development budget they can freely use for coaching, certification and conferences. • Access to cutting-edge technologies, high levels of autonomy, and international working environment.
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