Destination Pet, LLC
Destination Pet, LLC is a nationwide community of skilled and passionate pet professionals dedicated to providing total pet health care. Through their Connected Care approach, they have created a network of experts across all pet and vet care services, ensuring pets receive the best possible care. They are known for their strong team spirit and dedication to improving the lives of pet families. Additionally, Destination Pet offers opportunities for veterinarians and pet center owners looking to sell their businesses, ensuring a smooth transition while honoring the original vision and caring for the staff. The company's mission is to elevate the love and lives of pet families through trusted and innovative pet care services.
veterinary care • pet care • pet boarding • dog daycare • pet grooming
Director of Ops - Support
March 22
Destination Pet, LLC
Destination Pet, LLC is a nationwide community of skilled and passionate pet professionals dedicated to providing total pet health care. Through their Connected Care approach, they have created a network of experts across all pet and vet care services, ensuring pets receive the best possible care. They are known for their strong team spirit and dedication to improving the lives of pet families. Additionally, Destination Pet offers opportunities for veterinarians and pet center owners looking to sell their businesses, ensuring a smooth transition while honoring the original vision and caring for the staff. The company's mission is to elevate the love and lives of pet families through trusted and innovative pet care services.
veterinary care • pet care • pet boarding • dog daycare • pet grooming
📋 Description
• Support & Operations Leadership: Build & Lead the Team, Deploy Modern Support Tools, Oversee Payment Operations, Technical Troubleshooting, Quality Assurance. • Training & Knowledge Management: Develop Training Resources, Onboarding & Ongoing Education, Leverage AI & Self-Service. • Service Provider Compliance & Quality: Quality Standards, Policy & Procedure Development. • Operational Excellence & Customer Experience: Process Optimization, Performance Measurement, Cross-Functional Collaboration. • Team Management & Development: Leadership & Culture, Performance & Growth.
🎯 Requirements
• Education & Experience: Bachelor's degree in business, Operations, or a related field (MBA preferred but not required). • 7+ years of experience supporting SaaS-based products, ideally in marketplace or gig-economy platforms (e.g., pet care, ride-sharing, home services). • Proven track record of managing payment operations and multi-party transactions. • Technical Savvy: Experience using AI-driven solutions and integrating APIs to automate and enhance support processes. • Training & Compliance: Demonstrated ability to manage background checks, quality assurance programs, and develop robust training materials. • Skills: Operational & Strategic Skills, Scalable Support Architecture, Compliance & QA, Systems & Data, Strategic Execution, Leadership & Mindset, Customer-First Orientation, Collaborative Leadership, Problem-Solving, Industry Passion.
🏖️ Benefits
• Comprehensive Benefits: Health, vision, dental, long- & short-term disability, and life insurance. • Retirement Savings: Generous 401(k) match. • Pet Care Discounts: Exclusive discounts on various pet care services. • Work-Life Balance: Paid time off (PTO) and a fully remote work environment. • Professional Growth: Opportunities for rapid career advancement within an innovative, fast-growing organization.
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