Senior Business Travel Consultant - Out of Hours

November 27

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Destination Sport

WebsiteLinkedInAll Job Openings

201 - 500 employees

🚗 Transport

⚽ Sports

Description

• Process reservations, amendments and cancellations as requested by the client in a timely and accurate manner and in accordance with the company standards and those laid out in the entire ISO procedures manuals. • Manage ticketing & re issues with knowledge of working out manual fare builds • Take ownership of complex customer enquiries received in writing or over the telephone • Offer a variety of flight options, explaining fare rules when Booking flights • Convert general enquiries into actual bookings utilising all the tools and technology available. • Monitor queues and ensure all communication both written and verbal is professional, accurate and conducted in a timely manner. • Offer advice regarding destinations, best/most cost-effective carriers etc. . • Take ownership and responsibility for all client queries handled until successfully concluded • Support any commercial agreements which are in place. • Ensure the highest level of customer service is offered to internal and external customers at all times • Log and deal with customer complaints and reduce future issues, escalating where necessary. • Accurately process data and issue invoices to ensure compliance with ISO standards. • Maintain and Develop relationships with key clients. • Utilise account management skills in order to retain and grow business • Ensure that full support is given to the key preferred suppliers. • Ensure all communication both written and verbal is professional, accurate and conducted in a timely manner. • Accurately process data and issue invoices to ensure compliance with ISO standards. • Achieve own sales target and lead by example at all times

Requirements

• Have extensive experience working as a Business Travel Consultant • Have a knowledge in working out re-issues, farebuilds & ticketing • Have experience booking flights, and coordinating bookings • Experience dealing with high volumes of email and call requests, processing complex travel bookings • Have excellent Worldwide travel knowledge • Be proficient in using travel booking systems, including use of a GDS • Be forward thinking & adaptable as a Team manager may not always be present • Be computer literate with experience of Microsoft office • Have excellent customer service skills • Have the ability to work within a team environment to achieve team/department objectives • Have exceptional communication skills both verbal and written • Be well organised and quick to prioritise workload • Have the ability to think logically and consider all relevant aspects with strong analytical skills • Be flexible with the ability to prioritise tasks in line with business objectives • Have the ability to work under pressure and work to tight deadlines • Experience working with sports travel would be desirable but isn’t essential