Business Travel Consultant - After Hours Services

November 26

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American Express Global Business Travel

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Business Travel • Corporate Travel Management • Meetings & Events • Business Consulting • Travel Compliance Auditing

10,000+ employees

Founded 2014

🤝 B2B

🚗 Transport

☁️ SaaS

Description

• Get ready to make impressions that will last. • As an After Hour Services travel consultant you’ll be dealing with a range of travel related issues which will involve the ability to be proactive and resolve issues as they arise. • This will be in the form of a variety of travel arrangements, including booking flights, car hire, accommodation, ferries, rail, ground transportation etc. • You will need to successfully deliver a premium customer service on each and every interaction, providing all the care and dedication that our clients deserve. • We offer a wealth of training and career development opportunities as one of the best employers in the world. • Coaching, developing and mentoring new members of the team. • Maximize the benefits of GBT’s desktop applications and telephony to deliver a superior experience to business travellers. • Prioritizing your workload effectively on an on-going basis. • Deliver expectations on individual/shared team goals and support all business Key Performance Indicators. • Proactively access performance tool to check on and improve performance. • Take ownership and act in accordance with all GBT policies and procedures.

Requirements

• Professional telephone manner • 3+ years business travel experience • Excellent travel product knowledge • Excellent customer services • Experience of Sabre and/or Galileo. Amadeus an advantage. • Good all round knowledge of airline fares i.e. IATA Fares, Nett Fares, Corporate fares etc. • Ability to understand customers requirements whilst still adhering to their travel policy • Full comprehensive Business Travel bookings experience. • Excellent teamwork • Excellent time management. • Ability to be able to prioritize workload & work well within a pressured environment.

Benefits

• Flexible benefits are tailored to each country and start the day you do. • These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more. • Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. • Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. • We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. • Wellbeing resources to support mental and emotional health for you and your immediate family. • And much more!