Diffusely
Diffusely is an AI-powered visual enhancement company that specializes in creating high-quality images for various industries, including real estate, automotive, and eCommerce. Their innovative products, such as ProperShot and CarCutter, allow businesses to quickly generate stunning visuals that attract customers and boost sales while ensuring consistency and quality. With a focus on automating processes and reducing time-to-market, Diffusely empowers businesses to stand out in competitive markets through top-notch imagery created at scale.
Computer Vision • Machine Learning • Deep Learning • Photography & Video Production • image enhancement
Customer Success Manager
4 days ago
Diffusely
Diffusely is an AI-powered visual enhancement company that specializes in creating high-quality images for various industries, including real estate, automotive, and eCommerce. Their innovative products, such as ProperShot and CarCutter, allow businesses to quickly generate stunning visuals that attract customers and boost sales while ensuring consistency and quality. With a focus on automating processes and reducing time-to-market, Diffusely empowers businesses to stand out in competitive markets through top-notch imagery created at scale.
Computer Vision • Machine Learning • Deep Learning • Photography & Video Production • image enhancement
📋 Description
• Assist new users in getting started with AutoRetouch. • Create customized workflows for newly signed customers and ensure smooth onboarding on the platform. • Ensure regular and proactive follow-up with client accounts. • Manage requests, anticipate needs, and resolve issues promptly. • Measure and analyze customer satisfaction, identifying areas for improvement. • Work closely with the Sales team to align on customer needs, identify upsell opportunities, and ensure a smooth handover from sales to customer success. • Collaborate with the Product and Tech teams to share client feedback, influence the product roadmap, and prioritize feature developments based on customer needs. • Act as the voice of the customer internally, advocating for their needs and helping shape the future of AutoRetouch. • Master AutoRetouch’s features in detail to advise clients effectively. • Create resources (guides, tutorials, FAQ) to enhance user autonomy.
🎯 Requirements
• 2-3 years in a similar role (Customer Success, Account Management, Project Management). • Comfortable with SaaS tools and understanding of technical challenges. • Excellent organizational skills and ability to manage priorities. • Customer-oriented, excellent verbal and written communication. • Proactive, autonomous, capable of thriving in an agile environment. • Fluent in both French and English, written and spoken.
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