Customer Success Manager, EMEA

February 20

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Semperis

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Semperis is a cybersecurity company specializing in Active Directory (AD) protection and identity-first security solutions. They offer a comprehensive suite of products designed to prevent, detect, respond to, and recover from cyberattacks targeting Active Directory environments, both on-premises and in the cloud. Their services include threat detection, disaster recovery, and identity risk management, leveraging deep Microsoft MVP expertise. Semperis is known for its innovative tools like Purple Knight and Hybrid Identity Protection (HIP) Conference, catering to critical sectors such as financial services, healthcare, and the public sector. The company emphasizes reducing downtime and provides 24/7 incident response support to enhance operational resilience against identity-based attacks.

Active Directory • Disaster Recovery • Identity and Access Management • AD forest recovery • Cybersecurity

201 - 500 employees

🔒 Cybersecurity

🏢 Enterprise

☁️ SaaS

📋 Description

• Design a success plan for a portfolio of enterprise and strategic customers throughout their lifecycle. From onboarding/implementation through upsell and renewal, you will guide your customer down the path of success every step of the way to reach their business objectives and operational goals. • Track and report on customer health • Gather insights to feedback to Product Development teams and collaborate on new developments to ensure it the product suits our client’s needs. • Lead training sessions to ensure that the product is meeting user needs and is being used widely enough to have concrete impact on our customers' operations. • Monitor recordkeeping to ensure that relevant customer information is captured to enable informed, personalized customer interactions with Semperis Support, Customer Success (CS), Sales, etc. • Develop and execute programs for ongoing customer development (health checks, product upgrades, workshops, etc.) • Identify potential customer references and assist with development of customer case studies • Maintain an understanding of Semperis technology, products, and services • In addition to managing an assigned customer segment, assist with development and enhancement of processes and systems for the overall Semperis CS program

🎯 Requirements

• 3+ years’ experience as a Customer Success Manager, technical account manager, or related customer-facing role in a Cybersecurity SaaS solutions company. • Aptitude and drive to develop and maintain an essential understanding of Semperis solutions and related Microsoft technologies (Active Directory, Azure AD, etc.) • 3+ years of experience working with C-level Executives that includes meetings, high-level presentations, and collaborative discussions • Ability to understand and explain technical cybersecurity data • Excellent communication and project management skills • Proactive; ability to anticipate customer needs and have solutions ready when they are • Intellectually curious; driven to expand the cybersecurity domain and professional expertise • Responsive and adaptive to changing situations • Genuine desire to work with customers.