Telecom Client Success Manager

3 days ago

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Digital Direction

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Digital Direction is a leading provider of tailored telecom management solutions, specializing in telecom expense management, audits, and digital transformation services for businesses since 2002. With a focus on maximizing savings and minimizing hassle, Digital Direction leverages extensive industry expertise to optimize telecom expenses and enhance IT operations for a diverse range of clients, including major corporations in healthcare, finance, and manufacturing. Their proprietary platforms and experienced team ensure accurate billing, cost recovery, and ongoing management of telecommunications services.

Outsourced Telecom Management • Telecom Audit • Telecom Inventory • Telecom Project Management • Telecom RFP and Contract Negotiation

11 - 50 employees

Founded 2002

📡 Telecommunications

💳 Fintech

📋 Description

• We are seeking a skilled and experienced Telecom Client Success Manager to join our team. • The successful candidate will be responsible for maintaining a positive relationship with our telecom management and TEM clients and ensuring their satisfaction with our products and services. • This role requires an individual who can build and maintain strong relationships with clients, understand their needs, and work closely with internal teams to address any issues that arise.

🎯 Requirements

• Bachelor's degree in Business Administration, Marketing, or a related field. • 5+ years of experience in client success or account management in the telecom industry. • Excellent communication and interpersonal skills with the ability to build and maintain strong client relationships. • Strong analytical skills with the ability to interpret and communicate data insights to clients. • Proven track record of achieving client satisfaction and revenue growth targets. • Strong project management skills with the ability to manage multiple clients and priorities simultaneously. • Super Strong knowledge of telecom products and services, including voice, data, and cloud solutions. • Ability to work collaboratively with cross-functional teams to achieve client success goals. • Experience with CRM software (MS Dynamics preferred) and data analytics tools.