Customer Success Manager

April 2

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Liquibase

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Liquibase is a company that provides automated database schema change and version control solutions, helping businesses manage database migrations and changes efficiently. Their tools are designed to support continuous integration and delivery within software development processes, ensuring that developers can make reliable and consistent updates to databases across environments. Liquibase's solutions are particularly useful for teams practicing DevOps methodologies.

DevOps • Agile • Database • Continuous Integration • Continuous Delivery

51 - 200 employees

🤝 B2B

🏢 Enterprise

☁️ SaaS

📋 Description

• Manage Relationships: Take ownership of a portfolio of key customers, focusing on driving adoption, retention, growth, and overall satisfaction. • Success Planning: Develop joint success plans with customers, translating desired business outcomes into actionable objectives. • Build Trust: Establish strong, trusted relationships with customers to showcase the value Liquibase brings to their organizations. • Support Growth: Partner with Sales to identify and execute on renewal and expansion opportunities. • Guide the Journey: Lead customers through the lifecycle stages, including implementation, adoption, and renewal. • Provide Expertise: Share operational best practices and help customers establish a Liquibase Center of Excellence. • Collaborate on Solutions: Act as a point of contact for escalations and collaborate with Support, Product, and Engineering teams to resolve issues. • Facilitate Learning: Lead or support workshops and demos to help customers maximize the benefits of Liquibase. • Track Progress: Monitor customer success metrics and report on achievements both internally and to customer stakeholders. • Maintain Engagement: Conduct regular touchpoints to review progress against strategic and technical objectives.

🎯 Requirements

• 3-5 years of B2B customer success, account management, or consulting in customer-facing roles • Experience engaging with technical engineering audiences, from end-users to executives • Solid technical foundation, ideally in DevOps and the software delivery lifecycle • Familiarity with database systems such as MySQL, Oracle, and PostgreSQL • Knowledge of Git and other source control systems • Strong interpersonal and relationship-building skills • Commercial mindset with a proven ability to identify and nurture business opportunities • Analytical and problem-solving skills with attention to detail • Exceptional written and verbal communication skills • Bachelor’s degree in a technical field or equivalent experience

🏖️ Benefits

• Remote First culture, potential for company-wide in-person gatherings • Home office allowance for remote workers • Meaningful equity • Comprehensive health, vision, and dental benefits - country dependent • Generous paid time off and paid holidays • 401K matching (US only) • No punks, no jerks culture • Growth opportunities and ability to move up within the company