Skydio
Skydio is a leading drone technology company specializing in autonomous flying solutions. They design and manufacture intelligent drones that utilize advanced AI to navigate dynamic environments, making them ideal for applications in public safety, transportation, inspection, and more. Skydio's drones are known for their ease of use, reliability, and cutting-edge technology that enables them to perform complex tasks without manual control.
drones • autonomy • robotics • inspection • machine learning
Customer Success Manager - East Coast - Mid Market - Public Safety
April 9
🇺🇸 United States – Remote
💵 $120k - $158k / year
⏰ Full Time
🟡 Mid-level
🟠 Senior
🏆 Customer Success
🦅 H1B Visa Sponsor
Skydio
Skydio is a leading drone technology company specializing in autonomous flying solutions. They design and manufacture intelligent drones that utilize advanced AI to navigate dynamic environments, making them ideal for applications in public safety, transportation, inspection, and more. Skydio's drones are known for their ease of use, reliability, and cutting-edge technology that enables them to perform complex tasks without manual control.
drones • autonomy • robotics • inspection • machine learning
📋 Description
• Build scalable processes for customer onboarding and post sales success • Track and manage all implementation projects with our mid-market enterprise customers for successful delivery of technology and services. • Develop healthy customer relationships through proactive support and cadence based follow ups • Quantify product feedback and brief executives to drive software and hardware engineering to better fit our customers needs • Advocate for Enterprise customers through deep understanding of their use cases and needs • Lead Quarterly Business Reviews and customer check-ins to ensure our existing customers are getting value from Skydio technology. • Manage ~50x accounts driving adoption to ensure expansions and renewals of book of business.
🎯 Requirements
• Strong knowledge or previous experience supporting customers in the SLED industries (Public Safety, Law Enforcement). • Ability to travel 10+% of the time. • Ability to obtain Part 107 certificate.
🏖️ Benefits
• Paid vacation time • Sick leave • Holiday pay • 401K savings plan
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