Customer Success Specialist

April 2

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NCR Corporation

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NCR Corporation is a well-established technology company that has recently restructured into two distinct entities: NCR Voyix and NCR Atleos. NCR Voyix focuses on providing digital commerce solutions tailored for the retail and restaurant sectors, enhancing customer experiences and operational efficiency. Meanwhile, NCR Atleos is dedicated to advancing financial accessibility through self-service transaction channels, primarily via its extensive ATM network, thus serving financial institutions and retailers alike. This strategic separation allows each entity to concentrate on its core competencies, facilitating enhanced growth and innovation within their respective markets.

Enterprise technology for the banking, retail and hospitality industries.

10,000+ employees

Founded 1884

💸 Finance

🛒 Retail

🛍️ eCommerce

💰 $820M Post-IPO Equity on 2015-11

📋 Description

• As a Customer Success Specialist, you will be one of the primary points of contact for our clients and internal teams, ensuring client needs are met and their expectations exceeded. • You will play a critical role in driving client satisfaction, retention, and advocacy. • Nurturing client relationships through effective communication via calls and emails. • Providing guidance to clients, both reactively and proactively, supporting their needs and business requirements. • Show agility and quick thinking to address client concerns, resolve issues efficiently and effectively, and collaborate on projects with internal teams to deliver positive client outcomes. • Deep customer empathy is a very important characteristic when working with our customers. We need to address a myriad of questions that come to us with different levels of complexity from both customers and internal source and must be able to drive for the fastest resolution to ensure our customers’ happiness. • Work with Account Executives to deliver Revenue and New Orders through quoting, communication to existing customer, organization of priorities for existing customer, and invoicing. • Focus on Accounts receivable, customer support, Renewals, services to ensure timely receivables. • Maintain customer heat map, customer org map, customer priorities, and detailed SFDC optimization. • Develops and manages customers activities and internal teams providing vision and direction needed to execute operating plans. • Participates in organizational design work to continuously assess program strengths, while identifying areas for improvement client engagement process. • Collaborates with support teams and corporate staff regarding issues and projects relevant to operational support and client experience. • Owns the internal communication with all stakeholders, ensuring effective client communications. • Ensures curriculum and interventions are in alignment. • Manages programmatic schedule and services to ensure the efficiency and efficacy of client progression. • Identifies and implements best practices to increase overall operational effectiveness. • Facilitates team and interdepartmental training and meetings, to maintain precise process flow and ensure consistency of services. • Produces reports of program status throughout the client’s life cycle.

🎯 Requirements

• Minimum of 3 years of experience in a professional setting. • Experience in MSFT Excel, Word, PowerPoint, and CRM tools (preferably Salesforce). • Strong problem-solving abilities and adaptability. • Proactive and self-motivated mindset with a passion for delivering an exceptional client experience. • Proficiency in virtual communication tools such as MSFT Teams or Zoom. • Thrives in a fast-paced environment that believes in accountability and continuous improvement. • Detail oriented with ability to identify potential issues, recommend and implement resolution plans. • Ability to multi-task; high energy; strong sense of ownership; strong sense of urgency; ability to improvise; good problem-solving skills; ability to respond in a crisis; ability to rally a team; proven leadership skills.