Great Minds
Great Minds is an educational company dedicated to developing high-quality instructional materials for students and teachers. It offers comprehensive curricula in mathematics, English language arts, and science, designed to build deep and enduring knowledge. Great Minds' products, such as the Eureka Math², Wit & Wisdom, and PhD Science, aim to advance equity in classrooms by engaging all learners. The company supports educators with professional learning resources and customizable teaching materials that align with state standards and focus on building essential skills and knowledge. Great Minds is committed to making educational opportunities accessible to every student and provides resources to help educators tailor instruction to meet diverse classroom needs.
Curriculum based on the Common Core State Standards • Liberal Arts • Advocacy • Curriculum development • Education
Seasonal Customer Success Representative
April 2
Great Minds
Great Minds is an educational company dedicated to developing high-quality instructional materials for students and teachers. It offers comprehensive curricula in mathematics, English language arts, and science, designed to build deep and enduring knowledge. Great Minds' products, such as the Eureka Math², Wit & Wisdom, and PhD Science, aim to advance equity in classrooms by engaging all learners. The company supports educators with professional learning resources and customizable teaching materials that align with state standards and focus on building essential skills and knowledge. Great Minds is committed to making educational opportunities accessible to every student and provides resources to help educators tailor instruction to meet diverse classroom needs.
Curriculum based on the Common Core State Standards • Liberal Arts • Advocacy • Curriculum development • Education
📋 Description
• Seasonal Customer Success Representative for remote support • Handle inbound calls and customer inquiries • Assist with pre- and post-sales support • Responsible for overall customer satisfaction • Collaborate with various teams • Maintain records of customer interactions • Assist in CRM data validation and management • Track orders through various stages
🎯 Requirements
• Self-motivated with excellent creative and proactive problem-solving skills • Incomparable people skills with the ability to handle difficult situations with poise • Willingness to learn about company products and policies to better assist customers • Ability to efficiently multi-task in a fast-paced environment • Excellent verbal and written communication skills • Highly proficient with Microsoft Office • Experience utilizing Salesforce or other CRM software (preferred) • Ability to work remotely in a professional and secure environment
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