Digital Direction
Digital Direction is a leading provider of tailored telecom management solutions, specializing in telecom expense management, audits, and digital transformation services for businesses since 2002. With a focus on maximizing savings and minimizing hassle, Digital Direction leverages extensive industry expertise to optimize telecom expenses and enhance IT operations for a diverse range of clients, including major corporations in healthcare, finance, and manufacturing. Their proprietary platforms and experienced team ensure accurate billing, cost recovery, and ongoing management of telecommunications services.
Outsourced Telecom Management • Telecom Audit • Telecom Inventory • Telecom Project Management • Telecom RFP and Contract Negotiation
Telecommunication Customer Support Specialist
March 28
Digital Direction
Digital Direction is a leading provider of tailored telecom management solutions, specializing in telecom expense management, audits, and digital transformation services for businesses since 2002. With a focus on maximizing savings and minimizing hassle, Digital Direction leverages extensive industry expertise to optimize telecom expenses and enhance IT operations for a diverse range of clients, including major corporations in healthcare, finance, and manufacturing. Their proprietary platforms and experienced team ensure accurate billing, cost recovery, and ongoing management of telecommunications services.
Outsourced Telecom Management • Telecom Audit • Telecom Inventory • Telecom Project Management • Telecom RFP and Contract Negotiation
📋 Description
• Responsible for representing Digital Direction as the main operations contact for our existing and new customer base. • Manage and support Customers – New Orders, MAC Orders, Move Orders, Complex Orders and Disconnect Orders. • Review telecom order packages, submit to carrier, then manage project through installation. • Build inventory records utilizing CSRs. • Escalate and Monitor Outages, Project Manage All orders through completion.
🎯 Requirements
• 10+ years of high-level experience in a related field operations within a telecommunications company • Must have excellent customer service skills and interpersonal skills • Must have advanced level skills in MS Office with a focus on Excel • Ability to work under pressure and to multi-task • Proactive, self-motivated, and determined attitude • Customer focused with an eagerness to engage when issues are encountered
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