Enterprise Delivery Manager

March 19

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Digital Science

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Digital Science is a company dedicated to enhancing the research lifecycle through innovative technology solutions. They aim to make research processes more efficient, data more effective, and collaboration more seamless, thus driving progress in academic and industry settings. Their product portfolio includes services such as Altmetric, Dimensions, Figshare, Overleaf, and more, which support various research stages from data management to publication. They focus on advancing open and responsible research while maintaining partnerships across academic, governmental, and industrial sectors. Digital Science actively contributes to the evolution of open access and research integrity standards.

Text Mining • Incubator • Science • Artificial Intelligence • Machine Learning

501 - 1000 employees

Founded 2015

🔬 Science

📚 Education

🏢 Enterprise

📋 Description

• We are Digital Science and we are advancing the research ecosystem. • We are a pioneering technology company, and our vision is of a future where a trusted and collaborative research ecosystem drives progress for all. • We believe in better, open, collaborative and inclusive research. • Your new role We are seeking an Enterprise Delivery Manager to lead the successful implementation and ongoing delivery of two enterprise solutions, ReadCube and Overleaf. This role is critical in ensuring high-quality execution, customer satisfaction, and operational efficiency while aligning with broader business objectives.

🎯 Requirements

• 7+ years of experience in enterprise solution delivery, program management, or professional services, preferably in a SaaS or technology-driven environment. • Proven track record of managing complex customer implementations and ongoing solution delivery at scale. • Strong understanding of enterprise customer needs, implementation best practices, and technical delivery methodologies. • Exceptional stakeholder management skills with the ability to influence cross-functional teams and senior executives. • Experience with automation, AI-driven process efficiencies, or workflow optimization is a plus. • Excellent communication, problem-solving, and decision-making abilities. • Ability to navigate a matrixed organization and drive alignment across multiple teams. • Familiarity with customer segmentation strategies and delivering solutions to diverse market segments.

🏖️ Benefits

• We invest in, nurture and support innovative businesses and technologies that make all parts of the research process more open, efficient and effective. • The talent we secure is fundamental to us achieving our vision and our growth plans. • We're an equal opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.