Program Manager - Research Analytics & Bibliometrics

5 days ago

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Digital Science

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Text Mining • Incubator • Science • Artificial Intelligence • Machine Learning

501 - 1000

Description

• We are Digital Science and we are advancing the research ecosystem. • We are a pioneering technology company, and our vision is of a future where a trusted and collaborative research ecosystem drives progress for all. • We believe in better, open, collaborative and inclusive research. In creating the next generation of tools and working in partnership with the community we tackle some of the biggest challenges to research. • In order to achieve our vision, we need innovative, inspiring and dynamic people to join our team. • Working in a highly collaborative and dynamic team environment, you will ensure excellence in delivery that informs billions in research investment, as well as delights our customers and fuels our word-of-mouth growth and our very high renewal rates – a clear indication of how we serve our customers with the best service possible. • Typical projects involve Dimensions subscriptions, configuration planning, high-end customer support and data analysis. • You will manage all aspects of customer implementation, from ensuring contract requirements are met to anticipating and triaging requests to monitoring our support to ensure the highest levels of excellence. • You’ll grow to become an expert in our data, software and customers and through working in collaboration with the sales team will identify ways in which to grow our customer engagements.

Requirements

• Proven success working with or in the DoD and an understanding of DoD culture and priorities • 5+ years project management experience in an IT/software related field delivering configured COTS products. • You will bring with you an understanding of the Science & Technology ecosystem (funders, research organizations, scientific publishing, etc) including an understanding of scientific research funding and interest in bibliometrics, scientometrics, research assessment, and science policy. • You’ll be knowledgeable about research data (publications, grants, patents) including common matters such as author and institutional disambiguation, classification, linkages. • You will be comfortable working independently and remotely, and in a fast-paced highly collaborative team environment. • You will have experience in managing analysis and support tasks and basic IT knowledge. • You will have flexibility to work across several time zones, previous experience of working globally, and across multiple teams. • Superior written and verbal communication, as well as presentation skills. • Strong attention to scope, deadlines and budgetary guidelines. • Comfortable managing multiple tasks and outstanding in creating priorities. • Distinct problem-solving aptitude. • Solid organizational skills including attention to detail. • Strong team player with outstanding interpersonal skills. • Unflappable manner when working to tight deadlines. • Demonstrated experience in building and maintaining customer relationships in a collaborative multi-organization work environment. • You will be a strong communicator and able to communicate to a varied audience through written and verbal presentation. • Experience developing new customer-facing documentation and interactive training materials for online tools including workshop-style sessions.

Benefits

• We invest in, nurture and support innovative businesses and technologies that make all parts of the research process more open, efficient and effective. • The talent we secure is fundamental to us achieving our vision and our growth plans. The values we live by are: • We are brave in the pursuit of better • We are collaborative and inclusive • We are always open-minded • We are from and for the community • We're an equal opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status • Please note that, in light of vaccination mandates for US Government contractors, Digital Science requires that all US-based employees are fully vaccinated against COVID-19, subject to approved accommodations.