Customer Care Operations Internship

September 16

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DIRECTV

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The DIRECTV Remote • Satellite TV • Streaming TV • Live Sports • Entertainment

10,000+

Description

• DIRECTV is changing the way the world experiences entertainment. • We deliver innovative products and services that redefine the future. • Dive into the Customer Operations organization as a summer of 2025 intern! • The work directly impacts the DIRECTV customer experience through providing support for our customer facing employees with process improvement and documentation support and managing initiatives related to engagement and culture. • You will get the chance to work cross functionally through various teams providing communication strategy and support. • Project Examples: Leadership development program design, Change Management planning, Front line engagement communications for the call center environment, Develop and deliver M&P enhancements and employee engagement activities.

Requirements

• Masters/MBA Organizational Development, Organizational Leadership, Communications, Psychology, Business Administration • Change Management • Cross functional collaboration • Experienced in writing communications for various levels of leadership • Demonstrated success in a virtual environment • Comfortable presenting and speaking with leaders • Proficient in Microsoft Suite, PPT and excel (must have) • Experienced with data analysis and research • Process documentation - ideation to deliverable • Strong written and verbal communication skills • Demonstrated success in a leadership role in a student club or organization