Bilingual Threat Operations Specialist

March 2

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

💵 $109k - $120k / year

⏰ Full Time

🟢 Junior

⚙️ Operations

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

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Discord

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Discord is a communication platform designed for creating communities. Users can chat via text, voice, or video, and the platform is known for its emphasis on gaming. It provides customized experiences with features like custom emojis, stickers, and soundboard effects. Discord supports seamless streaming with high quality and low latency, making it ideal for gamers to hang out and play games together online. It is accessible across various devices including PC, phone, and console. Additionally, Discord places a high priority on safety and moderation, offering resources and guidelines for keeping communities safe and engaging. It is widely used for social interactions, gaming, and community building.

Video Games • Text Chat • VOIP

501 - 1000 employees

Founded 2015

🎮 Gaming

🌍 Social Impact

📡 Telecommunications

💰 $12G Venture Round on 2022-03

📋 Description

• Review and respond to sensitive content reports in our queues, including but not limited to the review of child exploitation, graphic violence, self-injury and suicide, explicit images, videos and other objectionable and/or disturbing content. • Investigate complex cases to develop a detailed understanding of how abuse is occurring and attribute it to the person(s), and/or networks responsible, in order to prepare high quality written reports, for both internal and external audiences, including law enforcement agencies. • Demonstrate operational excellence when evaluating risks, threats, and user privacy in time-critical situations and execute decision-making while analyzing a variety of factors that include imminence of danger, sensitivities, and/or graphic content • Work collaboratively in responding to sensitive issues, providing deep knowledge into different exploitative content types and sharing insights and expertise about minor safety and exploitative content issues. • Proactively identify currently undetected abuse by leveraging internal data, open-source intelligence, trusted partner information and third party private intelligence. • Respond to users experiencing safety-related or high harm issues and empathetically address their concerns

🎯 Requirements

• 1 - 2 years of experience in Trust and Safety moderation, with some exposure to child safety review and removal • Proficiency with a second language (preferably Spanish, Portuguese, or Arabic) • Ability to work 1-2 hours on Saturdays, and flexibility to pick up non-standard shifts such as early morning or evening, and weekend/ holiday shifts to support our global operations • Demonstrated ability to operate in a high tempo, sensitive environment while meeting specific SLAs. • Exceptional communication skills with an ability to communicate complex information, concepts, or ideas in a confident and well-organized manner through verbal, written, and/or visual means.

🏖️ Benefits

• equity • benefits