Technical Support Engineer

June 14

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Document Crunch

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The contract intelligence platform for the construction industry.

11 - 50

🔥 Funding within the last year

💰 $9M Series A on 2024-02

Description

• Customer support via phone, email, and video call • First and second level investigations of customer and employee reported problems • Documentation of customer interactions • Clear and thorough documentation of bug reproduction steps, customer requests, and troubleshooting articles • Perform customer onboarding activities as needed • Demonstrate product capabilities • Maintain database of customer issues to help guide product and development decision making • Testing pre-release features and bug fixes to ensure they meet customer expectations • Be the voice of the customer within the company

Requirements

• Excellent oral and written communication skills • Strong customer service ethic • Strong understanding of web application frameworks and infrastructure • Proficiency in diagnosing and troubleshooting browser-side and server-side issues • Comfort communicating with both technical and non-technical stakeholders • Linux command-line proficiency • Experience providing technical support for a web application • Programming experience • Experience supporting Microsoft Word Add-Ins • Experience supporting email delivery services • A strong desire to resolve users’ issues and get things done • Excellent organizational skills

Benefits

• Competitive salary and benefits package. • Close to the ground floor of an incredibly high-growth business • Substantial internal growth opportunities and emphasis on personal & professional development • Generous paid time off policy • World class medical, dental, and vision benefits • 401k • Participation in the employee stock option program • Open-minded and collaborative work environment with a focus on results