Technical Support Engineer

June 3

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Metronome

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real-time data • usage-based billing • metered billing • billing infrastructure • usage data

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Description

• Provide technical guidance to customers’ developers on best practices for integrating with our APIs and utilizing our functionality • Troubleshoot any issues that arise from customers and diagnose any blockers. Escalate issues with customer context to the engineering team • Develop internal tools to automate customer workflows that are currently unavailable in our product. Provide feedback on recurring patterns and advocate for addressing feature gaps in the product. • Design and assist in implementing a comprehensive knowledge base to assist customers with using our product

Requirements

• 3+ years of work experience in a highly technical support organization or in engineering • Experience writing scripts or internal tools using APIs, and functional knowledge of SQL • Familiarity programming in one of Typescript, Python, or Ruby • Strong written and verbal communication skills • A mindset of customer empathy and ability to solve challenging problems

Benefits

• Excellent medical, dental, vision, and life insurance coverage, including a One Medical membership • FSA (Flexible spending account) • Flexible time off • Employee assistance program (mental health benefits) • Culture where personal growth is highly valued