Support Engineer

October 24

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Mixpanel

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data analytics • mobile analytics • data visualization • A/B testing • product analytics

201 - 500

Description

• Mixpanel is an event analytics platform for builders who need answers from their data at their fingertips—no SQL required. • When everyone in the organization can see and learn from the impact of their work on product, marketing, and company revenue metrics, they are poised to make better decisions. • Mixpanel Support is a team of talented problem-solvers from diverse backgrounds. • The main responsibility of a Support Engineer is to help users solve technical challenges and use Mixpanel to make impactful product decisions. • Support customers by providing answers to product questions, sharing best practices, and debugging technical issues. • You'll also develop your technical skills, collaborate with our Product team, learn product analytics and mentor new team members.

Requirements

• You are passionate about helping others succeed and communicate with patience and clarity • Excellent problem solving and analytical skills • Ability to communicate technical concepts effectively in a clear, friendly writing style • Ability to navigate ambiguity and adapt to new challenges with creativity • Commitment to continuously developing expertise in our evolving product • Interest and aptitude to develop technical skills and learn new technologies • Programming experience, understanding of web technologies and interacting with APIs • Experience with debugging and collaborating with engineering to resolve complex technical issues, especially with JavaScript, Python, or mobile technologies • Experience with Mixpanel or other analytics tools

Benefits

• Comprehensive Medical, Vision, and Dental Care • Mental Wellness Benefit • Generous Vacation Policy & Additional Company Holidays • Enhanced Parental Leave • Volunteer Time Off • Additional US Benefits: Pre-Tax Benefits including 401(K), Wellness Benefit, Holiday Break