Technical Support Engineer - Tier 3

17 hours ago

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Neon @neondatabase

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Description

•You will join our Technical Support Engineering Team, where you can positively impact thousands of end-users and their experience with Neon Postgres. •You'll be helping our users to solve technical problems and enable them to use Neon Postgres to develop and deploy their applications. •You will be essential in guaranteeing our users have a positive experience and that their challenges in using Neon are taken care of and resolved.

Requirements

•At least 4+ years in a technical support role for cloud products •Experience supporting developer tools •Fluent written and verbal communication skills in English •Good interpersonal communication and customer service skills are needed in order to work successfully with users in high-stress or ambiguous situations •Ability to diagnose and fix technical issues in a timely manner •Ability to follow standard engineering principles and practices •Experience in working with teams across multiple locations •Ability to think on your feet, remain calm under pressure, and solve problems in real-time •Ability to get help from team members when required and the good judgment to know when to seek help •Strong aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment

Benefits

•You can work 100% remote: we'll handle all formalities to arrange work from your home •We grant equity (stock options) to all full-time hires •We offer a competitive benefits package in line with all tech companies (top-notch equipment, unlimited vacations, paid parental leaves, and much more) •We are distributed, yet make our bonds during regular offsites (the last one was in Barcelona, Spain)