Technical Support Engineer - Tier 3

November 23

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Neon @neondatabase

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Description

• Provide first-line support and troubleshoot technical problems users experience • Coordinate root-cause analysis and resolution of high-complexity issues • Ensure users have a positive experience using Neon Postgres • Listen to users' experiences and advocate for their needs • Work with APIs, REST payloads, and integrations to resolve user issues • Collaborate with teams to ensure service levels and support quality • Contribute to internal projects, including software development of support tools

Requirements

• At least 4+ years in a technical support role for cloud products • Experience supporting developer tools • Fluent written and verbal communication skills in English • Good interpersonal communication and customer service skills needed • Ability to diagnose and fix technical issues in a timely manner • Ability to follow standard engineering principles and practices • Experience in working with teams across multiple locations • Ability to think on your feet and solve problems in real-time • Strong aptitude for learning new technologies

Benefits

• Competitive benefits package in line with all tech companies • Top-notch equipment • Unlimited vacations • Paid parental leaves • And much more