DexCare
Healthcare Technology • Enterprise Software • Cloud Software • Enterprise Cloud SaaS • Enterprise Cloud PaaS
51 - 200
💰 $50M Series B on 2022-01
Support Engineer
November 23
🇺🇸 United States – Remote
💵 $82k - $100k / year
⏰ Full Time
🟡 Mid-level
🟠 Senior
📞 Support Engineer
🗽 H1B Visa Sponsor
DexCare
Healthcare Technology • Enterprise Software • Cloud Software • Enterprise Cloud SaaS • Enterprise Cloud PaaS
51 - 200
💰 $50M Series B on 2022-01
Description
•DexCare is seeking a Support Engineer who is agile, self-driven, and passionate about healthcare IT and our customers. •An ideal candidate is a problem solver who enjoys a challenge. •This role consists of many responsibilities including error-log debugging, change management and updating basic code to accommodate our customers needs. •Working closely with our software engineers and technical understanding is a must for this role. •Our support engineers will also be responsible for keeping our customers up-to-date on tickets and feels comfortable communicating with their IT staff. •DexCare is a fast-paced, passion driven company with high growth and looking for technical candidates to help facilitate that passion with our customers. •Ideally, this person will be located in the Eastern Time Zone and willing to work 8AM-5PM ET.
Requirements
•5+ years of technical customer support experience with 2+ years focused in Healthcare IT frameworks •High degree of comfort troubleshooting code related issues and reading error logs •Clear and empathetic writing style •Effective communicator and collaborator across internal teams and customers •Experience working with ticketing tools and documenting support processes •Strong problem-solving and analytical skills •Comfortable functioning in a highly dynamic and fast-paced Agile/Scrum environment •Preferred Experience: Experience working in Epic, Cerner and/or other Healthcare IT systems •Experience with DataDog, Splunk, LaunchDarkly, Jira and SalesForce •Background in Systems Engineering preferred
Benefits
•Eligible for Annual Bonus •Healthcare benefits, short/long-term disability coverage, life insurance, and 401k •Paid Parental Leave •Eight paid holidays & Unlimited PTO •Hybrid and remote working arrangements
Apply NowSimilar Jobs
November 22
Lexmark
5001 - 10000
Handle remote help desk support for Lexmark printers and resolve customer inquiries.
November 22
Provision IAM
11 - 50
Join Provision IAM as a Technical Support Account Manager, ensuring client success with IAM solutions and technical support.
🇺🇸 United States – Remote
💵 $70k - $90k / year
💰 $925k Seed Round on 2022-10
⏰ Full Time
🟡 Mid-level
🟠 Senior
📞 Support Engineer
November 22
ConductorOne
11 - 50
Technical Support Engineer for ConductorOne, enhancing customer experience in a rapidly evolving SaaS environment.
🇺🇸 United States – Remote
💵 $100k - $200k / year
💰 Series A on 2023-08
⏰ Full Time
🟡 Mid-level
🟠 Senior
📞 Support Engineer
🗽 H1B Visa Sponsor
November 21
Studio Network Solutions
11 - 50
Join a small company offering Linux/Networking support for high performance storage systems.
November 21
Truffle Security Co.
2 - 10
Join Truffle Security as a technical support engineer, resolving customer issues and collaborating with engineers.