Search Engineer - Technical Support

November 23

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Lucidworks

WebsiteLinkedInAll Job Openings

Solr • Big Data • Search • Enterprise Search • Support

201 - 500

💰 $100M Series F on 2019-08

Description

• Leading digital transformation for major retail and B2B sectors. • Provide first line technical support to customers, particularly U.S. government clients. • Analyze root causes and resolve technical issues through customer engagement and collaboration with engineering teams.

Requirements

• US Citizenship required due to government contracts • Experience with Search technologies such as Apache Lucene/Solr or other search technologies like Elastic • BS or higher in Engineering or Computer Science is preferred • 3+ years professional experience in a customer facing level 2-3 tech support role • Experience with technical support CRM systems (Salesforce, Zendesk etc.) • Ability to clearly communicate with customers by email and phone • Proficiency with Java and one or more common scripting languages (Python, Perl, Ruby, etc.) • Proficiency with Unix/Linux systems (command line navigation, file system permissions, system logs and administration, scripting, networking, etc.) • Exposure to other related open source projects (Mahout, Hadoop, Tika, etc.) and commercial search technologies • Enterprise Search, eCommerce, and/or Business Intelligence experience • Knowledge of data science and machine learning concepts • Experience with cloud computing platforms (GCP, Azure, AWS, etc.) and Kubernetes • Startup experience

Benefits

• This salary range includes all US locations and may include multiple levels. • Salary is just one component of Lucidworks’ total compensation package for employees. • Total rewards package includes discretionary variable bonus, top-notch medical, dental and vision coverage, equity, a variety of voluntary benefits, generous PTO policy, various leave policies, and many other region-specific benefits.