The feature platform for machine learning, from the creators of Uber Michelangelo.
Machine Learning • Data Science • Feature Store • Data Engineering • Artificial Intelligence
11 - 50
May 17
The feature platform for machine learning, from the creators of Uber Michelangelo.
Machine Learning • Data Science • Feature Store • Data Engineering • Artificial Intelligence
11 - 50
• Take end-to-end ownership of customer issues, including troubleshooting, identification of root cause together with the Engineering team, and issue resolution • Collect information and document bugs for product issues impacting customers • Build process or troubleshooting documentation in the support knowledge base • Write comprehensive knowledge base articles to aid customers in issue resolution and product understanding • Deliver against customer experience and efficiency targets • Assess and prioritize customer cases to ensure timely response and resolution according to service standards and best practices, with an emphasis on escalated cases. • Meet or exceed customer expectations on response quality, timeliness of responses, and overall customer experience • Serve as internal and external point of contact on customer matters and ensure customer issues are resolved as expediently as possible
• 3+ years of experience • Knowledge of SQL • Knowledge of Python and/or PySpark • Basic knowledge of networking
Apply NowMay 15
10,000+
🇺🇸 United States – Remote
💰 Post-IPO Equity on 2015-01
⏰ Full Time
🟡 Mid-level
🟠 Senior
📞 Support Engineer
🗽 H1B Visa Sponsor
May 11
11 - 50
🇺🇸 United States – Remote
💰 $3M Seed Round on 2019-06
⏰ Full Time
🟡 Mid-level
🟠 Senior
📞 Support Engineer
March 27
201 - 500
Assist customers in troubleshooting and implementing ControlUp applications.
March 20
201 - 500
🇺🇸 United States – Remote
💰 Venture Round on 2022-05
⏰ Full Time
🟡 Mid-level
🟠 Senior
📞 Support Engineer
🗽 H1B Visa Sponsor