Associate Technical Support Agent

5 days ago

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workplace rights • health and safety • employee benefits • job training and skills • apprenticeship

10,000+

Description

• Respond to client requests regarding basic software issues • Engage in assigned help desk ticket system • Achieve minimum success rate of 80% in resolving inquiries • Maintain continuous login to the help desk phone system • Demonstrate optimal productivity and proficiency

Requirements

• High school diploma or equivalent work experience required • Bachelor’s degree in MIS, CS, or similar preferred • At least one year of technology-related customer service experience preferred • Ability to work weekends or non-traditional shifts • High energy levels and proactive task initiation • Strong sense of urgency towards customers • Exceptional problem-solving aptitude • Typing speed of at least 50 words per minute required • Effective communication skills with proficient spelling and grammar abilities • Ability to handle multiple chat conversations

Benefits

• Competitive salary • Benefits package • Diversity and inclusion initiatives • Opportunity for professional growth • Empowered work environment