Vice President - Customer

Yesterday

Apply Now

Receive Emails with Similar Jobs

Donorbox

WebsiteLinkedInAll Job Openings

nonprofits • payment processing • fundraising • crm

51 - 200 employees

Founded 2014

🤝 Non-profit

🤲 Charity

🤖 Artificial Intelligence

Description

• Donorbox is a fast-growing fundraising and donor management platform helping thousands of nonprofits globally raise more donations efficiently. • Our mission is to accelerate positive impact worldwide by helping nonprofits become highly effective at raising funds and managing their supporter base. • We are seeking a highly strategic and customer-obsessed Vice President of Customer to lead our Support, Support Engineering, and Account Management teams. • This role will be a key member of the senior leadership team, responsible for providing world-class support experiences and nurturing long-term customer relationships, while achieving revenue growth targets from our existing customer base. • The VP of Customer will integrate efforts to ensure a seamless customer journey and will be the architect of our customer success and satisfaction strategy, owning the entire post-sale customer lifecycle—from onboarding to long-term relationship expansion.

Requirements

• Experience: 10+ years in customer-facing roles (Customer Success, Support, Account Management), with at least 5 years in a senior leadership capacity. Experience in a SaaS, B2B, or technology environment is strongly preferred. • Revenue Accountability: A proven track record of owning and driving revenue growth, retention, and expansion within a customer organization. • Customer-First Mindset: Demonstrated passion for customer experience excellence, with the ability to translate that philosophy into repeatable operational strategies and team culture. • Technical Aptitude: Comfortable working closely with product and engineering teams, with a strong understanding of how to troubleshoot technical issues and guide customers through complex product environments. • Data-Driven Approach: Proficient in leveraging data, analytics, and KPIs to inform decisions, set targets, and measure success. Experience using customer engagement and support tools is a plus. • Leadership & Communication: Exceptional team leadership, mentoring, and communication skills. Able to inspire trust, foster collaboration, and clearly communicate strategies and outcomes to internal and external stakeholders. • Strategic & Tactical: Adept at strategic thinking yet willing to dive into the details to ensure success on the ground.

Benefits

• Fully remote work from the comfort of your home • Generous time off policy of 21 days (birthday included 🎉), 8+ designated/floating holidays (dependent on country/province), and 2 paid volunteer days • Employer-sponsored health insurance plan through TriNet, including medical, dental, vision, and life • Canada: Registered Retirement Savings Plan (RRSP) • US: 401(k) retirement plan via TriNet's partner, Empower, with an employer match of up to 4% • Reimbursement package for home office expenses, up to $1.5k • Eligibility for employee equity plan (stock options) • Wellness program with fitness and mindfulness classes • Love your work and our mission of serving nonprofits!