Customer Success Manager - English, Spanish

2 days ago

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Go beyond the expected.

Email Marketing • Marketing Automation • Marketing Strategy • Managed Services

201 - 500

Description

• Responsible for developing and executing strategies to drive revenue growth • Ensure customer success for our top-tier clients • Deliver against financial targets, focusing on expansion within existing accounts • Assist in the acquisition of new accounts through customer advocacy • Manage the sales cycle across a portfolio of clients • Create, identify, and qualify selling opportunities by maintaining contact • Grow the accounts in your client portfolio through cross-and-up-selling • Retain customers by ensuring strong feature and channel adoption • Provide the highest levels of customer service • Deliver against sales targets and pipeline commitments • Collaborate with teams including Support, Product Development, Professional Services, and Sales • Maintain accurate records in CRM system • Continually develop industry knowledge and commercial understanding • Develop strategic growth plans for key accounts

Requirements

• Must have a minimum of 2-3 years managing a client portfolio • Proven experience in key account management, managing high value, strategic accounts, or relevant experience within the tech sector (email marketing or e-commerce is desirable) • Experience managing accounts throughout the full life cycle • Able to multitask, prioritize, and manage time efficiently • Proven record of delivering positive net churn • Goal-oriented, organized, and efficient • Encouraging to team and staff; able to mentor and lead • Experience in understanding customer needs and providing solutions accordingly for growth • Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels • Skilled in problem-solving and negotiation to maximize growth and minimize churn • Strong written/verbal communication skills • Ability to present in masterclass-type events both in person and virtual to customers • Leverage social media to strengthen customer relationships and grow our brand presence • Bilingual proficiency in English and Spanish preferred

Benefits

• Parental leave • Medical benefits • Paid sick leave • Dotdigital day • Share reward • Wellbeing reward • Wellbeing Days • Loyalty reward