Mobile Messaging Operations Specialist

21 hours ago

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Dotdigital

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Email Marketing • Marketing Automation • Marketing Strategy • Managed Services

201 - 500

Description

• Dotdigital is a thriving global community focused on customer experience • Seeking a Mobile Messaging Operations Specialist to support global customers with SMS, MMS, and other mobile messaging forms • The ideal candidate should demonstrate expertise in A2P or enterprise SMS messaging operations • Knowledge of the US SMS landscape preferred • Work primarily within US Eastern Time business hours

Requirements

• 2-3 years of hands-on experience in the mobile industry, specifically with A2P SMS/MMS, and a comprehensive familiarity with suppliers, vendors, and their processes • Proven strong customer service experience • In-depth understanding of mobile messaging within both the digital marketing and telecommunications ecosystems • Ability to independently research and navigate regional complexities of mobile messaging including network restrictions, legislative requirements and consent best practices • Experience with journey and diagnostic testing • Proficiency in accurately estimating timelines for application processes and confidence in holding providers accountable to timelines • Self-motivated, decisive, and proactive approach • Adaptable in a rapidly shifting industry and able to keep up with breaking news • Excellent written communication skills • Skilled in prioritizing competing tasks, maintaining a sense of urgency, taking accountability, and operating with transparency • Willingness to work with customers in multiple time zones and demonstrate flexibility in working schedule, while also valuing personal time • Appreciative of the importance of thorough documentation - both writing and using it • A creative thinker and problem solver who enthusiastically delves into delivery related challenges • A dedicated team player, ready to adapt priorities for the team's overall success

Benefits

• Parental leave • Medical benefits • Paid sick leave • Dotdigital day • Share reward • Wellbeing reward • Wellbeing Days • Loyalty reward