Draiver
Draiver is revolutionizing vehicle relocation with AI-driven technology and a network of professional insured drivers. They offer a fast and efficient mobile app solution for both personal and business vehicle transport needs, making the process simpler and more reliable. With services like Draiver Now, Draiver Elite, and Draiver IQ, they cater to various customer needs while ensuring high customer satisfaction through technology and improved logistics. Draiver aims to enhance productivity for businesses by streamlining the movement of vehicles across the country.
Driver Transport - Mobile Automation • Temporary License Plating • Logistics as a Service • Driver Management Platform • DriveAway Optimization with Machine Learning
Customer Support Representative
April 4
Draiver
Draiver is revolutionizing vehicle relocation with AI-driven technology and a network of professional insured drivers. They offer a fast and efficient mobile app solution for both personal and business vehicle transport needs, making the process simpler and more reliable. With services like Draiver Now, Draiver Elite, and Draiver IQ, they cater to various customer needs while ensuring high customer satisfaction through technology and improved logistics. Draiver aims to enhance productivity for businesses by streamlining the movement of vehicles across the country.
Driver Transport - Mobile Automation • Temporary License Plating • Logistics as a Service • Driver Management Platform • DriveAway Optimization with Machine Learning
📋 Description
• Draiver is an industry leading self-learning logistics platform • Streamline management by connecting businesses to transport services and independent contract drivers • Ensure seamless service for partner drivers • Facilitate smooth communication and categorize tickets • Mediate interactions between drivers and customers • Provide timely and effective assistance to customers • Document and categorize customer inquiries for analysis • Analyze key service performance indicators using Excel/Google Sheets • Collaborate closely with the operations team
🎯 Requirements
• Proficiency in English and Spanish, Portuguese is a plus • 1 year of customer service experience in technology companies • Familiarity with KPIs and data-driven decision-making • Proficiency in Excel or Google Sheets • Graduated in higher education or actively pursuing a degree • Experience with service/support management tools • Excellent communication skills, demonstrating understanding and empathy towards drivers' concerns and needs • Customer orientation with a priority on ensuring a positive experience for drivers • Strong organizational skills, maintaining accurate records of driver interactions and issue resolutions • Problem-solving ability to identify and resolve issues quickly, often under pressure • Adaptability to varying demands and scenarios • Collaboration skills, working effectively with other teams, including software development and customer service
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