Customer Service Representative

April 3

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Central Research, Inc.

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Central Research, Inc. (CRI) is a trusted provider of innovative IT solutions and support services for government agencies and commercial organizations. With over 20 years of experience, CRI specializes in IT services, including infrastructure management, help desk support, IT security assessments, software development, and information security documentation. Additionally, CRI offers program support services, contact center operations, and financial recovery solutions, ensuring quality customized services to meet the challenges of its clients.

Research • FOIA • Freedom of Information Act Support • Death Certificates • Incarceration Records

201 - 500 employees

Founded 2002

🤝 B2B

🏛️ Government

📋 Description

• Central Research, Inc. is hiring Customer Service Representatives for federal student loan inquiries and account updates. • Exceptional customer service is required while meeting quality expectations. • Employees must be fully available for remote paid training, which can extend to 5-6 weeks. • Must live within a 75-mile radius of Lowell, AR.

🎯 Requirements

• High School diploma or GED required • 6 months of contact center or customer service experience in a business environment • 6 months computer experience in a business environment • Must possess reliable high-speed internet using a hard-wired ethernet connection • Must possess reliable transportation to a CRI facility throughout the course of employment • Must NOT be in default on any Federal Student Loans or defaulted loans guaranteed by the federal government (typically 270 days past due) • Must be a US Citizen • Felonies or misdemeanors within the last 7 years could cause an issue in obtaining a security clearance • Applicants who have monies in non-medical Collections exceeding $7,500 could also cause an issue in obtaining the required security clearance.

🏖️ Benefits

• $17.75 per hour • $4.57 per hour paid in Health and Welfare (capped at 40 hours per week), covering full cost of employee-only medical, dental, and vision premiums.