Application Support Specialist

5 days ago

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ABS Kids

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ABS Kids is a company dedicated to empowering children with autism spectrum disorders through tailored applied behavior analysis (ABA) therapy. By collaborating with local physicians, caregivers, and schools, ABS Kids provides both at-home and center-based services that focus on the individual needs and strengths of each child. Their approach fosters an understanding of neurodiversity, aiming to help children achieve their developmental milestones in a supportive environment.

Applied Behavioral Analysis for Autism Spectrum therapy • Speech Therapy • Diagnostic Evaluations • Psychotherapy • Occupational Therapy

1001 - 5000 employees

Founded 2011

📚 Education

⚕️ Healthcare Insurance

🌍 Social Impact

💰 Private Equity Round on 2019-08

📋 Description

• Provide user data entry, systems support, and basic troubleshooting to our Clinical and Administrative team members • User account adds, moves, and changes within business SaaS applications • Provide Tier I application support to end users • Monitor and respond quickly and effectively to requests received through the IT ticketing system, email, chat, or phone calls • Track and document all support requests, from receipt to resolution, within the IT ticketing systems • Adhere to Helpdesk process, procedures, and Service Level Agreements (SLAs) • Document and escalate priority technical issues to IT Systems leadership, other internal groups, or external vendors • Stay current with business application use, changes, and updates • Recommend expanded or improved use of business applications • Create and maintain application use and support documentation • Other duties as assigned

🎯 Requirements

• 1+ years experience supporting business SaaS applications • Proficiency in MS Office suite of applications (Outlook, Word, Excel, PowerPoint) • Ability to work in a demanding and dynamic fast-paced environment with the flexibility to adjust to changing priorities and deadlines • Ability to exercise effective judgment, sensitivity, and creativity to changing needs and situations • Knowledge and experience of customer service practices related experience and training in troubleshooting and providing Tier 1 Helpdesk support • Strong communication and customer service skills, both oral and written

🏖️ Benefits

• Full benefits package • Training on all systems • Frequent feedback/ training • We provide all equipment you will need • Work from home • Business casual work environment