Customer Service Representative

December 27, 2024

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Hart Medical Equipment

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Home Medical Equipment • Respiratory Therapy • Sleep Therapy • Mobility & Ambulatory Products • Diabetes & Therapy Supplies

201 - 500 employees

⚕️ Healthcare Insurance

🛒 Retail

Description

• Provides exceptional service as the first point of contact for customers. • Takes orders, answers questions, handles complaints and troubleshoots problems. • Assists all internal and external customers in a professional manner. • Maintain a positive, empathetic and professional attitude toward customers at all times. • Receives requests from multiple sources (phone, fax, e-Commerce, in-person) and completes necessary process for equipment services. • Coordinates home equipment service request with Dispatch for prompt delivery. • Engage in active listening with customers, confirming or clarifying information and diffusing angry customers, as needed. • Provide customers with product and service information. • Maintain current knowledge on Medicare, Medicaid and third party payor sources for equipment. • Verifies medical necessity, insurance coverage and physician orders for all insurance-assigned services. • Follows policy and work instructions to ensure the Billing Department has the correct paperwork to complete insurance. • Understanding and striving to meet or exceed department metrics while providing excellent customer service. • Making sales or recommendations for products or services that may complement client needs, as applicable. • Other duties as assigned by management.

Requirements

• High school diploma or general education degree (GED). • 6 months of relevant customer service experience preferred. • Excellent interpersonal, written and oral communication skills. • Customer service orientation • Attention to detail • Good data entry skills • Proficiency with computers, with strong typing skills • Ability to work in a fast paced environment.