Customer Service Representative

December 27, 2024

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Hart Medical Equipment

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Hart Medical Equipment is a leading provider of home medical products, offering a wide range of equipment and support services tailored to individual needs. With 22 showrooms across Michigan and Northwest Ohio, their product lines include respiratory equipment, mobility aids such as wheelchairs and lift chairs, CPAP machines, diabetic testing supplies, and more. Committed to customer satisfaction and high standards, Hart Medical Equipment ensures the seamless fulfillment of homecare needs through accredited services and professional support.

Home Medical Equipment • Respiratory Therapy • Sleep Therapy • Mobility & Ambulatory Products • Diabetes & Therapy Supplies

201 - 500 employees

⚕️ Healthcare Insurance

🛒 Retail

📋 Description

• Provides exceptional service as the first point of contact for customers. • Takes orders, answers questions, handles complaints and troubleshoots problems. • Assists all internal and external customers in a professional manner. • Maintain a positive, empathetic and professional attitude toward customers at all times. • Receives requests from multiple sources (phone, fax, e-Commerce, in-person) and completes necessary process for equipment services. • Coordinates home equipment service request with Dispatch for prompt delivery. • Engage in active listening with customers, confirming or clarifying information and diffusing angry customers, as needed. • Provide customers with product and service information. • Maintain current knowledge on Medicare, Medicaid and third party payor sources for equipment. • Verifies medical necessity, insurance coverage and physician orders for all insurance-assigned services. • Follows policy and work instructions to ensure the Billing Department has the correct paperwork to complete insurance. • Understanding and striving to meet or exceed department metrics while providing excellent customer service. • Making sales or recommendations for products or services that may complement client needs, as applicable. • Other duties as assigned by management.

🎯 Requirements

• High school diploma or general education degree (GED). • 6 months of relevant customer service experience preferred. • Excellent interpersonal, written and oral communication skills. • Customer service orientation • Attention to detail • Good data entry skills • Proficiency with computers, with strong typing skills • Ability to work in a fast paced environment.