Operations Coach

November 22

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Driven Brands Inc.

WebsiteLinkedInAll Job Openings

Retail • Automotive Aftermarket • Franchising

5001 - 10000

💰 Post-IPO Debt on 2022-10

Description

• The Operations Coach is responsible for coaching Franchisees and Center Managers to achieve higher sales and profits while protecting and promoting Maaco’s brand image, service, and quality standards. • Achieves Position Goals and Datelines: New Center 25 Week Goals/Metrics to include: Sales, Conversion, Retention, Average Repair Order Cost and Net Promoter Score • Existing Center: Increase in Sales, Conversion, Retention: Sales, Conversion, Retention, Average Repair Order Cost and Net Promoter Score • Weekly Reporting Compliance • Continued Increase Annual Convention Attendance • Virtual and In Center cadence frequency, presentation documents, and FranConnect Documentation as required • Interfaces with marketing to impact lead counts and provides marketing and sales leadership to increase regional revenue growth • Assists franchisee in business planning • Supports sales/production training needs through group meetings and one-on-one in store development • Reviews weekly reporting of revenue, costs and collections, discuss variances from MAACO Operating Model and implement plans for improvement • Provides oversight to ensure franchisee compliance to brand obligations for quality, image and service • Work with Customer Service to ensure customer complaints are addressed promptly and courteously • Ensure annual certification has occurred and franchisee addresses deficiencies • New and special company initiative communication and implementation to project terms and datelines • Effectively impacting region's performance in; Sales, Production, Quality, Service and Image through a prescribed daily cadence as measured by prescribed Key Performance Indicators • Effectively demonstrating, coaching, observing, evaluating, analyzing and training all aspects of the Maaco Operating system through coaching methodology • Provide franchisees with sound financial analysis and KPI review • Provide franchisee’s with respectful, accurate and timely feedback on their performance and the performance of their center • Building trust through respectful communication and dedication, to gain a positive coaching relationships with franchisee’s and key Managers • Consistently meeting all aspects of department standards of performance • Develop PowerPoint based presentations that convey and track action plans and Key Performance Indicator (KPI’s) movement • Additional responsibilities as assigned • Timely tracking all Center level contacts into the companies contact tracking system • Creation of PowerPoint presentations for Center, Regional and Corporate Business Reviews • Presenting the PowerPoints to franchisees and corporate staff individually and in group settings.

Requirements

• Bachelor’s Degree in related field • 2-7 years of multi-unit (franchise/chain) operations experience • Ability to provide financial review and analysis to Business Partners and Franchisees • Ability to provide sales, marketing and operational leadership • P&L Experience Required • Dedication to impacting results…with a can do attitude • Excellent interpersonal communications skills with all levels (crew to ownership) • Superior Sales/consulting skills • Open to travel (approximately 60 %) • Automotive Experience helpful, but not required • Proficient in group training, presentations and public speaking • Proficient in Microsoft Office Suite

Benefits

• Paid time off • Holiday pay