Account Manager

5 days ago

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Dropbox

WebsiteLinkedInAll Job Openings

Cross-platform file sync • File sharing • Online backup • Cloud storage • Collaboration

1001 - 5000 employees

Founded 2007

🏢 Enterprise

⚡ Productivity

Description

• Account Manager role is responsible for the success of Dropbox’s existing customers by developing trusted relationships within accounts, creating new opportunities via Dropbox’s portfolio of products, and driving revenue retention. • Own, drive, and manage the end-to-end customer relationship – ensuring customer retention, renewal and upsell/cross sell of the entire DBX solution set. • Accurately maintain forecast of your territory and communicate any retention risk to internal resources in order to develop resolution strategies. • Ensure customer satisfaction and delight through alignment to leverage DBX solutions to solve/support customer business priorities. • Prospect heavily within your install base of accounts and create net new sales pipeline. • Establish multiple customer touch points by mapping and engaging key stakeholders across the Customer organization. • Lead proactive deep discovery conversations to uncover new opportunities within existing accounts and ensure the Dropbox multi-product offering reaches the key stakeholders. • Partner with our Customer Success Managers and Technical Solutions Specialists to develop account plans and strategies to drive revenue growth and market share within these accounts. • Delight every Dropbox customer with each interaction and play a key role in developing the market reputation of Dropbox as we scale and evolve our products to meet business customers’ needs. • Deliver impactful product demos, provide insightful technical answers, and recommend creative ways to get the most out of Dropbox Business. • Support and drive customer understanding of and appreciation for the Dropbox product roadmap. • Be the voice and champion of the customer to the product team and other cross functional organizations. • Become a strong technical product expert through training and deep utilization of Dropbox core products. • Make every potential Dropbox customer happy with every interaction, regardless of deal size or likelihood of close. • Develop a thorough understanding of Dropbox products and maintenance contracts. • Manage, track, and report sales activities and results using Salesforce.

Requirements

• 4+ years experience in a closing sales role • Prior experience selling into IT • Commercial Acumen • Certified sales methodology training • Collaborative and Highly Engaged approach • High level of self-motivation • Exhibit a can-do attitude and a willingness to go the extra mile to accomplish tasks and overcome obstacles • Ability to approach projects with enthusiasm, determination, and a solution-oriented mindset • Strong SaaS Technical acumen • Working knowledge of MS Office Suite (Word, Excel, and PowerPoint) & G-Suite • Knowledge of Salesforce.com and Slack • Bachelor's Degree or equivalent required • Capability to work in a Virtual First environment