FIDELITONE
FIDELITONE is a supply chain management firm that provides specialized services in inbound logistics, order fulfillment, last mile delivery, and service parts management. For nearly a century, the company has delivered tailored solutions to improve brand experience and customer loyalty through efficient supply chain processes. Their service offerings include B2B and direct-to-consumer fulfillment, omnichannel fulfillment, transportation management, and inventory forecasting. FIDELITONE focuses on delivering high-quality service and performance to optimize business operations and keep customers satisfied.
last mile delivery • order fulfillment • service parts management • inbound logistics
Strategic Account Manager - Last Mile
December 15, 2024
FIDELITONE
FIDELITONE is a supply chain management firm that provides specialized services in inbound logistics, order fulfillment, last mile delivery, and service parts management. For nearly a century, the company has delivered tailored solutions to improve brand experience and customer loyalty through efficient supply chain processes. Their service offerings include B2B and direct-to-consumer fulfillment, omnichannel fulfillment, transportation management, and inventory forecasting. FIDELITONE focuses on delivering high-quality service and performance to optimize business operations and keep customers satisfied.
last mile delivery • order fulfillment • service parts management • inbound logistics
📋 Description
• The Strategic Account Manager is responsible for customer retention and growth. • A problem solver who seeks to build long-term relationships with customers. • Manage assigned accounts in Salesforce. • Ensure compliance with the sales process. • Manage communications and ensure customer satisfaction. • Ensure existing client accounts are achieving budgeted objectives. • Develop and monitor account specific metrics. • Manage client expectations and communicate with clients regularly. • Create, review and update all client statements of work. • Retain clients and attain budgeted targets. • Track daily activity related to leads, accounts, contacts and opportunities in Salesforce. • Develop and maintain effective internal and external relationships. • Prepare volume forecasts by client. • Participate in proactive team efforts to achieve goals.
🎯 Requirements
• Bachelor’s Degree in business or other relevant field. • 3-5 years experience in Sales, Inside Sales and/or Client Support Operations experience in 3PL industry a plus.
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