Strategic Account Manager - Last Mile

3 days ago

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FIDELITONE

last mile delivery β€’ order fulfillment β€’ service parts management β€’ inbound logistics

Description

β€’ The Strategic Account Manager is responsible for customer retention and growth. β€’ A problem solver who seeks to build long-term relationships with customers. β€’ Manage assigned accounts in Salesforce. β€’ Ensure compliance with the sales process. β€’ Manage communications and ensure customer satisfaction. β€’ Ensure existing client accounts are achieving budgeted objectives. β€’ Develop and monitor account specific metrics. β€’ Manage client expectations and communicate with clients regularly. β€’ Create, review and update all client statements of work. β€’ Retain clients and attain budgeted targets. β€’ Track daily activity related to leads, accounts, contacts and opportunities in Salesforce. β€’ Develop and maintain effective internal and external relationships. β€’ Prepare volume forecasts by client. β€’ Participate in proactive team efforts to achieve goals.

Requirements

β€’ Bachelor’s Degree in business or other relevant field. β€’ 3-5 years experience in Sales, Inside Sales and/or Client Support Operations experience in 3PL industry a plus.

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