Global Account Management Capabilities Manager

December 11

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Amgen

WebsiteLinkedInAll Job Openings

Biologics • Human therapeutics • Development of novel products

10,000+ employees

Founded 1980

🧬 Biotechnology

💊 Pharmaceuticals

🔬 Science

💰 Post-IPO Debt on 2022-12

Description

• Support the development and delivery of global training programs aimed at improving the Account Management skills of Amgen’s field teams. • Assist in creating effective training solutions, supporting cross-functional collaboration, and tracking the performance of training initiatives. • Play an active role in ensuring that the training content and Account Management platforms remain aligned with the needs of field teams and organizational goals. • Work with various teams to ensure training aligns with overall business goals. • Support Account Management process improvements and training delivery initiatives across global teams. • Assist in identifying and addressing the Account Management training needs of the global field teams by collaborating with senior leadership. • Help develop and implement Account Management training programs that align with Amgen’s account engagement strategies. • Promote diversity, inclusion, and high performance within the training team and across Amgen’s global teams.

Requirements

• Doctorate degree • Or Master’s degree and 2 years of Account Management, Training, Field Excellence, or related consulting • Or Bachelor’s degree and 4 years of Account Management, Training, Field Excellence, or related consulting • Or Associate’s degree and 8 years of Account Management, Training, Field Excellence, or related consulting • Or High school diploma / GED and 10 years of Account Management, Training, Field Excellence, or related consulting • 3-5 years in Biotech or Pharmaceuticals • Self-Starter and must possess leadership capabilities with limited direct supervision • Exceptional attention to detail with the ability to multi-task • Strong project management, organizational, and collaboration skills • Experience working within cross-functional teams • Familiarity with training tools, platforms, and best practices • Ability to track and manage budgets efficiently • Experience with managing relationships with key stakeholders • Experience managing competing demands and priorities • Strong customer service skills • Strong problem-solving skills • Strong written, in-person, and virtual communication skills • Ability to work well in teams and interact effectively with various levels of management • Willingness to be flexible to meet team goals and priorities • Strong computer and database skills with Microsoft Word, PowerPoint, Excel, Outlook, and Teams • Experience with databases and business analysis tools (e.g., ATLAS, Tableau, SharePoint, Learning Management Systems) a plus • Experience(s) partnering with external partners, vendors, and agencies

Benefits

• A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions • Group medical, dental and vision coverage • Life and disability insurance • Flexible spending accounts • A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan • Stock-based long-term incentives • Award-winning time-off plans • Flexible work models, including remote and hybrid work arrangements, where possible